Analyst, Oracle HCM Fusion Functional

Job Purpose: (Why does the job exist?)
Provide first-level functional support for Oracle Fusion HCM, covering Core HR, Absence Management, Goals, Performance, Recruiting, Time & Labor, and Talent Management. Resolve standard user, process, access, and transaction issues; support testing and system changes; monitor integrations; and coordinate escalations to ensure reliable HCM system operations and effective user support.
Person Specifications: (Minimum attributes for the job holder to be effective in this job) Basic Academic Qualification
Bachelor’s degree in Human Resources, Information Technology, Computer Science, Business Administration, Engineering, or a related discipline.
Preferred Qualification
MBA or postgraduate diploma in Human Resources, Information Technology, Business, or a related discipline is advantageous.
Technical Certifications
Oracle Fusion HCM Cloud Certification, preferably in Core HR, Recruiting, Talent Management, or other relevant HCM modules.
Experience
Minimum 1-3 years of relevant experience in Oracle Fusion HCM, HR systems, ERP functional support, or enterprise applications.
Specific Industry Experience
Experience supporting enterprise HR applications involving cloud and on-premise systems, preferably Oracle Fusion HCM. Exposure to production support in a complex enterprise environment is preferred.
Computer Skills
Strong proficiency in Oracle Fusion HCM, OTBI Reporting, Oracle Cloud UI, BPM Worklists and approval workflows, MS Office, Data mapping and standard reporting tools
Language Proficiency
Very good proficiency in Business English, including the ability to interpret technical requirements, prepare solution designs and system documentation, and communicate effectively with technical and functional stakeholders.
Competencies/Skills
- Oracle Fusion HCM Functional Knowledge
- HR Process Understanding
- Functional Troubleshooting
- Functional Testing
- User & Stakeholder Support
Work Environment & Physical Effort
Primarily office-based, involving extensive use of computers and development tools, with regular interaction with technical, functional, and business teams.
Supervision Received (Job title of this position’s immediate Superior) Lead, HCM Fusion Functional Supervision Given (if any, job title/s of subordinates for this position)
None
Communications: (job title, department, and entities with which the position has an interface) Internal:
IT Applications, Technical and Functional Leads, ERP/HCM teams, Infrastructure, Cybersecurity, Database Administration, business process owners, and other application-support teams.
External:
Oracle, implementation partners, technology vendors, application providers, consultants, and other authorized technical service providers.
Job Authority / Other Factors: (Decision-making authority, resources controlled, operational, financial, administrative functions, or any special distinct requirement for the job as required)
Resolve standard Oracle Fusion HCM functional issues within approved procedures; perform assigned functional testing and data validation; support approved HCM system activities; maintain support documentation; recommend system and process improvements; and escalate complex functional, configuration, technical, security, or integration issues to L2/L3 resources.

KEY RESULTS AREAS (KRA) (What areas or major activities will produce the contributions that the company expects from this job holder?)

- LIST OF RESPONSIBILITIES (Routine and non-routine tasks that must be performed to achieve the KRA identified. Highlight the result that is expected from each task)

1

Oracle HCM Functional & Application Support: Provide effective first-level functional support for Oracle Fusion HCM applications and HR processes.

- Provide L1 functional support across Core HR, Absence, Goals, Performance, Recruiting, Time & Labor, and Talent modules.
- Receive, categorize, prioritize, and monitor incidents and service requests through the approved ITSM process.
- Analyze issues relating to users, HR processes, master data, transactions, roles, approvals, integrations, or application functionality.
- Resolve standard issues using approved procedures, configurations, and available knowledge resources.
- Escalate complex functional or technical issues to L2/L3 teams with complete troubleshooting information.

2

HR Process & User Support: Support users in the effective execution of HR processes through Oracle Fusion HCM.

- Guide users through standard Oracle HCM processes, transactions, navigation, approvals, and BPM Worklists.
- Support HR users with standard employee, absence, recruitment, performance, goal, time, and talent transactions.
- Explain system behavior and approved HR business procedures.
- Identify recurring user issues and recommend appropriate guidance or training.
- Prepare and maintain FAQs, quick-reference guides, and functional knowledge articles.

3

Functional Testing & Change Support: Support testing and validation of Oracle HCM changes, quarterly updates, patches, and fixes.

- Execute predefined functional test cases for Oracle Fusion quarterly updates and approved changes.
- Perform regression testing across affected HCM modules and processes.
- Document test results, defects, and required corrective actions.
- Support UAT activities and validate fixes delivered by L2/L3 teams.
- Perform post-release verification and production validation.

4
HCM Data, Reporting & Transaction Support: Support accurate HR data, standard reporting, and reliable processing of HCM transactions.

- Support users with standard Oracle HCM and OTBI reports.
- Perform first-level validation of HR master data and transaction information when investigating issues.
- Identify data-quality, transaction, approval, or reporting issues affecting HR processes.
- Support data validation associated with approved system changes, uploads, or corrections.
- Escalate complex data, reporting, configuration, or reconciliation issues to appropriate functional or technical teams.

5
Integration & Workflow Monitoring: Support reliable transaction, workflow, and data flows between Oracle HCM and integrated enterprise applications.

- Identify HCM transactions, approvals, or integrations that have failed or are not progressing.
- Review available error messages, workflow status, transaction status, and standard reports.
- Perform approved first-level checks to determine the likely source of failures.
- Gather relevant transaction details and supporting evidence for escalation.
- Coordinate with functional, technical, and integration teams until assigned issues are appropriately resolved.

6
Service Management, Documentation & Continuous Improvement: Maintain effective service controls and contribute to continuous improvement of Oracle HCM support.

- Maintain accurate incident, service-request, troubleshooting, and resolution records.
- Monitor assigned tickets and ensure timely updates in accordance with applicable SLAs.
- Communicate issue status and resolution information to HR users and relevant stakeholders.
- Identify recurring incidents and contribute to problem-management and knowledge-base activities.
- Recommend improvements to HCM processes, system usage, user guidance, and support practices.

7
HSE Responsibility: Perform assigned responsibilities in accordance with Health, Safety, and Environmental requirements.

- Comply with applicable HSE policies, procedures, and workplace requirements.
- Participate in mandatory HSE training and awareness activities.
- Report hazards, incidents, and unsafe conditions promptly.
- Maintain a safe and ergonomically appropriate workstation.
- Protect company systems, information, and equipment.