Analyst, Oracle SCM Functional

Job Purpose: (Why does the job exist?)
Provide first-level functional support for Oracle Fusion Supply Chain Management (SCM) covering Inventory, Order Management, Costing, and Subledger Accounting. Support users, troubleshoot standard functional and transaction issues, perform testing, monitor integrated transactions, and coordinate escalations to ensure reliable SCM operations and timely resolution of business-system issues.
Person Specifications: (Minimum attributes for the job holder to be effective in this job) Basic Academic Qualification
Bachelor’s degree in Engineering, Supply Chain Management, Information Technology, Business Administration, or a related discipline.
Preferred Qualification
Engineering graduate with relevant industry/domain experience or postgraduate qualification in Supply Chain Management, Operations, or Business Administration is preferred.
Technical Certifications
Oracle SCM Cloud Certification, preferably in Inventory Management or Order Management.
Experience
Minimum 1-3 years of relevant experience in Oracle SCM, ERP functional support, supply chain systems, or related enterprise applications.
Specific Industry Experience
Experience supporting supply chain and distribution processes, preferably using Oracle SCM Cloud. Exposure to inventory control, order-to-cash, cost accounting, Subledger Accounting, period-close processes, and production support within an industrial or complex enterprise environment is preferred. Hands-on experience with Oracle Redwood pages is required, while knowledge of AI-enabled applications is preferred.
Computer Skills
Strong proficiency in Oracle Fusion SCM- Inventory Management; Oracle Order Management; Oracle Cost Management; Subledger Accounting (SLA); Oracle Redwood user interface; MS Office; Data mapping and standard reporting tools
Language Proficiency
Very good proficiency in Business English, including the ability to understand functional requirements, document system issues, prepare user guidance, and communicate effectively with business and technical stakeholders.
Competencies/Skills
- Oracle SCM Functional Knowledge
- Order-to-Cash Process Understanding.
- Cost Accounting & Period Close
- Functional Testing & Troubleshooting
- User & Stakeholder Support
Work Environment & Physical Effort
Primarily office-based, involving extensive use of computers and enterprise applications, with regular interaction with technical, functional, supply chain, finance, and business teams.
Supervision Received (Job title of this position’s immediate Superior) Lead, SCM Inventory and Order Management Supervision Given (if any, job title/s of subordinates for this position)
None
Communications: (job title, department, and entities with which the position has an interface) Internal:
IT Applications, ERP teams, Project Management Offices (PMO), and business process owners.
External:
Oracle, implementation partners, consultants
Job Authority / Other Factors: (Decision-making authority, resources controlled, operational, financial, administrative functions, or any special distinct requirement for the job as required)
Resolve standard Oracle SCM functional issues within approved procedures; perform assigned functional testing; support standard configuration and reporting activities within delegated access; raise and follow up Oracle Service Requests; recommend system/process improvements; and escalate complex functional, technical, integration, or configuration issues to L2/L3 resources.

KEY RESULTS AREAS (KRA) (What areas or major activities will produce the contributions that the company expects from this job holder?)

- LIST OF RESPONSIBILITIES (Routine and non-routine tasks that have to be performed to achieve the KRA identified. Highlight the result that is expected from each task)

1

Oracle SCM Functional & Application Support: Provide effective first-level functional support for Oracle Fusion SCM applications and business processes.

- Provide L1 support for Inventory, Order Management, Costing, and Subledger Accounting.
- Receive, categorize, prioritize, and monitor incidents and service requests.
- Analyze issues related to user/process errors, master data, transactions, roles, integrations, or system functionality.
- Resolve standard SCM issues using approved procedures and available knowledge resources.
- Escalate complex functional or technical issues to L2/L3 teams with complete troubleshooting information.

2

SCM Process & User Support: Support users in the effective execution of Oracle SCM and distribution processes.

- Guide users through standard Oracle SCM processes and application navigation.
- Support Inventory, Order Management, order-to-cash, costing, SLA, and related transaction processes within assigned scope.
- Assist users with Oracle Redwood pages and approved system functionality.
- Explain system behavior and approved supply chain business procedures.
- Identify recurring user issues and maintain FAQs, quick-reference guides, and knowledge articles.

3

Costing, SLA & Period-Close Support: Support reliable costing, accounting integration, and period-close activities within Oracle SCM.

- Support standard Oracle Cost Management and Subledger Accounting processes.
- Assist in identifying costing, accounting-distribution, and transaction-processing issues.
- Support period-close activities by identifying incomplete, unprocessed, or erroneous SCM transactions.
- Coordinate with Finance and relevant functional teams on SCM transactions affecting accounting and period close.
- Escalate complex costing, accounting, reconciliation, or period-close issues to appropriate L2/L3 resources.

4
Functional Testing & Change Support: Support testing and validation of Oracle SCM changes, quarterly updates, and application enhancements.

- Execute predefined functional test cases for Oracle Fusion quarterly updates and patches.
- Perform regression testing across affected SCM processes and document results.
- Support testing of Redwood-page changes and approved system enhancements.
- Participate in UAT and validate fixes delivered by L2/L3 teams.
- Perform post-release verification and production validation.

5
Integration & Transaction Monitoring: Support reliable transaction and data flows between Oracle SCM and integrated enterprise applications.

- Identify SCM transactions that have failed or are not progressing across integrated systems.
- Review error messages, transaction statuses, interface results, and available standard reports.
- Perform approved first-level checks to determine the likely cause of transaction failures.
- Gather relevant transaction information and supporting evidence for escalation.
- Coordinate with technical and integration teams until assigned issues are appropriately resolved.

6
Service Management, Oracle Support & Continuous Improvement: Maintain effective service control and coordinate resolution of application issues requiring Oracle or specialist support.

- Maintain accurate incident, service-request, troubleshooting, and resolution records.
- Monitor assigned tickets and ensure timely updates in accordance with applicable SLAs.
- Raise and follow up Oracle Service Requests (SRs) for product-related issues when required.
- Identify recurring incidents and contribute to problem-management and knowledge-base activities.
- Recommend improvements to SCM processes, user guidance, system functionality, and support practices.

7
HSE Responsibility: Perform assigned responsibilities in accordance with company Health, Safety, and Environmental requirements.

- Comply with applicable HSE policies, procedures, and workplace requirements.
- Participate in mandatory HSE training and awareness activities.
- Report hazards, incidents, and unsafe conditions promptly.
- Maintain a safe and ergonomically appropriate workstation.
- Protect company systems, information, equipment, and other resources in accordance with established requirements.