About this role

Job Purpose: (Why does the job exist?)
Provide first-level functional support for Oracle Fusion Product Development, Supply Chain Planning, and Manufacturing modules. Support plan-to-produce processes, resolve standard user and transaction issues, perform functional testing, monitor integrations, and coordinate escalations to ensure reliable manufacturing and planning system operations.
Person S pecifications: (Minimum attributes for the job holder to be effective in this job) Basic Academic Qualification
Bachelor’s degree in Engineering or a related discipline.
Preferred Qualification
MBA or postgraduate qualification in Operations or Supply Chain Management is advantageous.
Technical Certifications
Oracle SCM Cloud Certification, preferably in Manufacturing or Supply Chain Planning.
Experience
Minimum 1-3 years of relevant experience in Oracle SCM, manufacturing/planning systems, ERP functional support, or enterprise applications.
Specific Industry Experience
Experience in an industrial or manufacturing environment with exposure to supply chain, product data management, discrete manufacturing, production planning, production scheduling, and production support. Experience with Oracle SCM Cloud in a complex enterprise environment is preferred.
Computer Skills
Strong proficiency in Oracle Fusion Manufacturing, Oracle Supply Chain Planning, Oracle Product Development, Basic SQL, MS Office, Data mapping and standard reporting tools
Language Proficiency
Very good proficiency in Business English, including the ability to interpret technical requirements, prepare solution designs and system documentation, and communicate effectively with technical and functional stakeholders.
Competencies/Skills
- Oracle SCM Manufacturing
- Supply Chain Planning
- Plan-to-Produce Process
- Product Data Management
- Functional Testing & Troubleshooting
Work Environment & Physical Effort
Primarily office-based, involving extensive use of computers and development tools, with regular interaction with technical, functional, and business teams.
Supervision Received (Job title of this position’s immediate Superior) Lead, Oracle SCM Manufacturing Supervision Given (if any, job title/s of subordinates for this position)
None
Communications: (job title, department, and entities with which the position has an interface) Internal:
IT Applications, ERP teams, Production/Manufacturing departments, Supply Chain, and business process owners.
External:
Oracle, implementation partners, consultants
Job Authority / Other Factors: (Decision-making authority, resources controlled, operational, financial, administrative functions, or any special distinct requirement for the job as required)
Resolve standard Oracle SCM Manufacturing functional issues within approved procedures; perform assigned functional testing and data validation; support approved manufacturing and planning system activities; raise and follow up Oracle Service Requests; maintain support documentation; recommend system/process improvements; and escalate complex functional, configuration, technical, or integration issues to L2/L3 resources.

KEY RESULTS AREAS (KRA) (What areas or major activities will produce the contributions that the company expects from this job holder?)

- LIST OF RESPONSIBILITIES (Routine and non-routine tasks that have to be performed to achieve the KRA identified. Highlight the result that is expected from each task)

Oracle Manufacturing & Planning Functional Support: Provide first-level functional support for Oracle Fusion Manufacturing, Supply Chain Planning, and Product Development.

- Provide L1 support for Manufacturing, Supply Chain Planning, Product Development, and related processes.
- Receive, categorize, prioritize, and monitor incidents and service requests through the approved ITSM process.
- Analyze issues relating to users, processes, master data, transactions, roles, integrations, or system functionality.
- Resolve standard issues using approved procedures and available knowledge resources.
- Escalate complex functional or technical issues to L2/L3 teams with complete troubleshooting information.

Plan-to-Produce & User Support: Support users in the effective execution of manufacturing and planning processes through Oracle Fusion.

- Guide users through standard plan-to-produce processes and Oracle application navigation.
- Support standard production planning, work-order, manufacturing execution, and production-completion transactions.
- Assist users with standard planning and manufacturing process queries.
- Explain system behavior and approved manufacturing and supply chain procedures.
- Identify recurring user issues and maintain FAQs, quick-reference guides, and knowledge articles.

Product Data & Manufacturing Process Support: Support reliable product and manufacturing data required for planning and production execution.

- Support standard product, item, structure, and manufacturing master-data processes within assigned scope.
- Assist users with product-development and product-data-related transactions.
- Identify master-data issues affecting planning, scheduling, or manufacturing execution.
- Support validation of manufacturing and planning data when investigating system issues.
- Escalate complex product-data, configuration, or process issues to appropriate L2/L3 resources.

Functional Testing & Change Support: Support testing and validation of Oracle SCM changes, quarterly updates, patches, and fixes.

- Execute predefined functional test cases for Oracle Fusion quarterly updates and approved changes.
- Perform regression testing across affected manufacturing, planning, and product-development processes.
- Document test results, defects, and required corrective actions.
- Support UAT and validate fixes delivered by L2/L3 teams.
- Perform post-release verification and production validation.

Integration & Transaction Monitoring: Support reliable transaction and data flows across manufacturing, planning, and integrated enterprise applications.

- Identify SCM/Manufacturing transactions that have failed or are not progressing across integrated systems.
- Review available error messages, transaction statuses, and standard reports.
- Perform approved first-level checks to determine the likely source of transaction failures.
- Gather relevant transaction information and supporting evidence for escalation.
- Coordinate with functional, technical, and integration teams until assigned issues are appropriately resolved.

Service Management, Oracle Support & Continuous Improvement: Maintain effective application-support controls and contribute to continuous improvement of manufacturing systems.

- Maintain accurate incident, service-request, troubleshooting, and resolution records.
- Monitor assigned tickets and ensure timely updates in accordance with applicable SLAs.
- Raise and follow up Oracle Service Requests (SRs) for product-related issues as required.
- Identify recurring incidents and contribute to problem-management and knowledge-base activities.
- Recommend improvements to manufacturing processes, system usage, user guidance, and application-support practices.

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HSE Responsibility: Perform assigned responsibilities in accordance with company Health, Safety, and Environmental requirements.

- Comply with applicable HSE policies, procedures, and workplace requirements.
- Participate in mandatory HSE training and awareness activities.
- Report hazards, incidents, and unsafe conditions promptly.
- Maintain a safe and ergonomically appropriate workstation.
- Protect company systems, information, equipment, and other resources in accordance with established requirements.