Specialist- Customer Success

Turn great service into lasting customer partnerships! As a Customer Success Specialist, youll connect customers with internal teams, coordinate orders and shipments, solve problems, and keep communication clear every step of the way. If youre a detail-driven communicator who thrives in a fast-paced environment, this is your opportunity to collaborate across operations, sales, and customer service while creating a seamless experience for every customer.

Key Responsibilities

Customer Relationship Management

- Serve as a primary point of contact for assigned customer accounts.

- Build and maintain strong customer relationships through proactive communication and service support.

- Provide timely updates and information regarding order status, shipments, and operational activities.

Account Management

- Review customer orders to ensure information is accurate for operational processing and billing requirements.

- Monitor order activity to ensure shipping requirements and service timelines are met.

- Communicate customer requests, changes, or service needs to internal teams.

Customer Systems

- Utilize and maintain multiple operational systems including customer portals, WMS, and order management platforms.

- Assist customers in utilizing customer portals and reporting tools to access operational information.

- Maintain accurate customer and order documentation within internal systems.

Customer & Internal Coordination

- Work closely with warehouse operations, transportation, and internal support teams to ensure customer expectations are met.

- Coordinate with site staff and sales teams to resolve service issues and maintain account continuity.

- Support onboarding and ongoing operational support for assigned customers.

Qualifications

- High School Diploma required; Associate or Bachelors degree preferred.

- 2+ years of experience in customer service, account management, or logistics operations preferred.

- Experience working in warehouse, distribution, or fulfillment environments preferred.

- Strong computer skills including Microsoft Excel, Word, and Outlook.

- Ability to work across multiple operational systems and customer portals.

- Strong organizational, multitasking, and problem-solving skills.

- Strong written and verbal communication skills.

- Ability to build positive relationships with customers and internal teams.

- Ability to work independently while maintaining strong collaboration across teams.

- Ability to travel occasionally (less than 10%) as needed.

- All other duties as assigned based on business and customer needs.

Physical Capabilities:

- Ability to sit for extended periods while working at a computer workstation.

- Ability to use hands and fingers for computer keyboarding and phone communication.

- Ability to communicate effectively through phone, video, and written communication.

Benefits and Total Rewards:

- Competitive wages and opportunities for advancement.

- Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.

- Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.

- Company-paid Time-Off (PTO), Holiday Pay, and Sick Leave where required.

- Retirement 401(k) Plan with Discretionary Employer Match and Profit Sharing.