About this role
We are hiring a Customer Service Window Clerk. In this position, you will be responsible for customer service on the phone, through email and at the service window. This full-time hourly position will report to the Warehouse Manager and be primarily responsible for establishing assisting in the needs of the warehouse staff, customers and truck drivers. Hours are Monday- Friday 7:00 AM-3:30 PM.
DUTIES AND ACCOUNTABILITIES:
- Answer phones, voicemails and emails in a professional prompt manner
- Have working knowledge of the company and customer computer systems
- Accurately and timely enter data as required
- Able to prioritize and balance multiple tasks at the same time
- Willing to double check orders on warehouse docks
- Other duties may be assigned as business needs
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent respectful communication skills with customers and employees
- Working knowledge of MS Word and Excel
- Self-motivated and works well with limited direction
PREFERRED EDUCATION AND EXPERIENCE:
- Strong attention to detail
- Working understanding of Microsoft office, WMS, SAP, and Excel
PHYSICAL CAPABILITIES AND REQUIREMENTS:
- Ability to sit for extended periods of time at a desk, typing on a computer, and talking on the phone
- Must be able to access and navigate each department at the organizations facilities
- Ability to repetitively twist or turn; stand, climb, kneel, stoop and squat, as needed
- Required to wear Personal Protective Equipment (PPE) and follow dress code guided by the company
BENEFITS AND TOTAL REWARDS:
- Competitive wages, and opportunities for advancement.
- Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
- Company-paid Short/Long-term Disability, Life Insurance and Employee Assistance plans.
- Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
- Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
- Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoe and Safety Glasses Reimbursement.