About this role
emergiTEL is hiring for Administrative Assistant – Intermediate
Location: Edmonton, Alberta – 100% Onsite (Forestry Building, 9920 108 St, Edmonton)
Client: Public Sector
Contract Duration: 12 Months
Start Date: ASAP
Below is the full job description:
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JOB OPPORTUNITY
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Job Title: Administrative Assistant – Intermediate
Detail
Information
Contract Duration
12 Months
Location
Edmonton, Alberta – 100% Onsite (Forestry Building, 9920 108 St, Edmonton)
Client
Public Sector
Start Date
ASAP
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Position Overview
Perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs, and managing various administrative activities.
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Key Responsibilities
Client Service & Communication
- Serve as primary contact for phone and email inquiries from educators, operators, parents, stakeholders, and the public.
- Provide accurate, timely, and respectful responses; assess urgency, manage high call volumes, respond to repetitive questions from callers, and de-escalate difficult situations.
- Explain certification requirements, policies, procedures, assessment processes, and upgrading options.
Processing Credential Assessment & Certification
- Assessing Canadian and international educational credentials against Alberta Child Care Staff Certification standards.
- Reviewing programs of study and make certification decisions or recommendations in alignment with legislation and policy.
- Managing first level certification appeals; confirm, revise, or escalate decisions as required.
- Review and process staff qualification exemptions within assigned authority.
Managing Information Systems & Records
- Accurately enter, maintain, and review client data in CCIS and ECDS.
- Open, update, and manage client files; verify documents for completeness and accuracy.
- Monitor system data quality and identify issues requiring referral or follow up.
Administrative & Team Support
- Provide administrative support including file management, scanning, data entry, correspondence, and document processing.
- Assist clients and staff with forms, online applications, and document submission.
- Support training and development of new assessors and administrative staff; assist with reassessments.
Stakeholder & Program Support
- Liaise with educational institutions, assessment bodies, and other jurisdictions to verify credentials.
- Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course.
- Contribute to system testing, process improvements, and development of guides, forms, certificates, and communication materials.
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Required Skills & Experience
Education
- High school diploma or equivalent required.
- College diploma or university degree in Business Administration, Office Administration, or a related discipline is an asset.
- An equivalent combination of education and experience may be considered.
Experience
- 2–4 years of administrative, clerical, or client-service experience.
- Experience managing high volumes of phone and email inquiries.
- Experience with data entry, records management, and file maintenance.
- Experience assessing or processing credentials, applications, or certifications is an asset.
- Experience in a public sector or regulated environment is an asset.
- Experience with CCIS and ECDS or similar case management systems is an asset.
Knowledge & Competencies
- Strong written and verbal communication skills.
- Ability to explain policies and procedures clearly to diverse audiences.
- Strong de-escalation and conflict resolution skills.
- Strong attention to detail and accuracy.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities in a deadline-driven environment.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Ability to work independently and within a team environment.
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Work Requirements
Location
- This is a 100% onsite role .
- Work will be performed at the Forestry Building, 9920 108 St, Edmonton, AB .
- The expectation will be for the resource to work from the office 5 days a week .
Hours
- Standard hours of work are 8:15 AM to 4:30 PM with a 1-hour lunch break Alberta time, Monday through Friday, excluding holidays observed by the Province.
Background Check
- A criminal record check is required prior to commencement of services.
Mandatory Training
- Once hired, the resource will be required to complete all mandatory training, including but not limited to:
Freedom of Information and Protection of Privacy Act
- Security/Cybersecurity
- Information Management
- Respect in the Workplace
- There may also be other mandatory and/or optional training.
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Anticipated Interviews
- Interviews are estimated to be held between October 27–30, 2026 . This is an estimate only.