Regional EVS & Facilities Operations Manager

Job Requirements

Starting Salary: $90,000 yearly

Bring your leadership expertise to three dynamic regional properties as the Regional EVS & Facilities Operations Manager. You’ll lead environmental services and facilities teams across Point Place Casino Hotel, YBR Casino & Sports Book and The Lake House at Sylvan Beach, ensuring each location is clean, safe and operating at its best. This is an exciting opportunity to develop strong teams, improve operations and make a visible impact on the experience of every guest and team member.

What does a Regional EVS & Facilities Operations Manager do?

· Manages smooth, efficient and cost-effective Environmental Services and Facilities operations across three properties, including labor, supplies, service delivery and inventory control.

· Provides leadership and oversight to the Facilities Supervisor, Environmental Services leaders and maintenance teams. Develops leaders and team members through clear standards, consistent training, coaching and accountability.

· Oversees preventive and corrective maintenance for buildings, grounds and property systems, including HVAC, plumbing, electrical, refrigeration, life-safety systems, kitchen and bar equipment, lighting, finishes and related infrastructure.

· Establishes work-order priorities and preventive maintenance schedules across the three properties. Monitors completion, quality, equipment reliability and response to urgent maintenance needs.

· Coordinates contractors, vendors and technical resources for repairs, inspections, projects and specialized services. Reviews work for quality, safety, timeliness and cost effectiveness.

· Ensures Facilities and Environmental Services operations comply with applicable safety, regulatory and organizational requirements. Supports emergency response and communicates property-impacting issues promptly to leadership.

· Participates in the selection of Facilities and Environmental Services team members. Interviews candidates as needed and ensures staffing and schedules meet the operational needs of each property.

· Ensures staff receive proper orientation, initial training and ongoing education.

· Sets safety standards and conducts regular safety training with a goal of eliminating all workplace injuries/incidents; ensures Safety Data Sheets and personal protective equipment are readily available and used appropriately for all chemicals and ensures the safe operation of all equipment.

· Ensures all staff are trained in proper cleaning techniques to protect and extend the life of the Nation’s assets and deliver effective results. Promotes a positive and engaging work experience, with a special focus on welcoming and integrating new hires.

· Conducts performance evaluations and provides regular performance feedback to support continuous improvement and development. Consistently holds team members accountable for standards and coaches and motivates staff; administers Turning Stone Enterprise progressive disciplinary guidelines as necessary.

· Ensures appropriate cleaning chemicals, maintenance supplies, tools, parts and equipment are available, properly controlled and maintained in good working condition.

· Ensures sufficient staff coverage in all public and gaming areas to support guest and team member convenience and satisfaction.

· Leads shift meetings and team talks and communicates policy, promotional and scheduling changes. Maintains and updates Environmental Services policies.

· Completes scheduled inspections of all properties to confirm cleanliness, maintenance, safety and presentation standards are consistently met.

· Maintains Breeze and applicable facilities work-order systems. Ensures leaders and team members are trained to document, assign, track and close work accurately.

· Works with Supply Chain to select appropriate cleaning chemicals, maintenance supplies, parts and equipment at competitive pricing.

· Communicates effectively with each Property General Manager and the Regional Vice President regarding property conditions, operational risks, priorities and resource needs. Collaborates with Resort Facilities, Grounds, TS EVS and other departments to resolve issues and maximize shared resources.

· Develops and manages annual Environmental Services and Facilities budgets for each property. Monitors labor, supplies, repairs, contractors and other expenses to ensure adherence to approved budgets.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Regional EVS & Facilities Operations Manager, you'll need:

· High School Diploma or High School Equivalency Diploma required. Bachelor’s degree in Business Administration, Facilities Management or a related discipline preferred.

· Must have at least five years of progressive supervisory or management experience, including responsibility for leaders and multi-site operations.

· Must have at least five years of experience in environmental services, facilities management, physical plant operations or property operations. Experience overseeing both commercial cleaning and building maintenance functions is strongly preferred.

· Must have strong computer skills, including experience with work-order, preventive maintenance, scheduling and standard business software.

· Excellent leadership and team-building skills with the ability to inspire and motivate team members while establishing strong accountability for performance.

· Must possess outstanding guest service skills.

· Must be prepared to work in a fast paced environment where deadlines are critical.

· Excellent verbal and written communication skills required.

· Previous budget, business planning, vendor management and contract administration experience preferred.

· Must be creative and able to communicate ideas and concepts to others.

· Must be organized and able to manage time and tasks effectively for self and staff.

· OSHA and Safety Data Sheet training or certifications required.

· Working knowledge of commercial cleaning equipment and building systems, including HVAC, plumbing, electrical, refrigeration and life-safety systems, required.

· Knowledge of cleaning chemical uses and precautions, preventive maintenance practices, contractor oversight and workplace safety requirements required.

· A valid driver’s license is required for regular travel among properties and the transportation of supplies or equipment as needed.

· Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.

What we value:

· Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.

· Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.

· Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Enterprises?

● Paid weekly

● Variety of schedules

● Paid time off

● Tuition assistance

● Career-building professional development

● Discounts from dining to fuel to concerts

● Team Member appreciation events

● Quality healthcare and dental benefits

● A robust 401k retirement plan

● Dealer School

● Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!