Casino Cashier Operations Analyst

Job Requirements

Starting Salary: $62,353.20 yearly

Day/Swing shift available

Love turning a good idea into a better way of working? You’ll lead projects that make Casino Cashier Operations run smoother. Partner with teams across the casino, dig into the data, and bring improvements to life from the first idea through staff training.

What you will do as a Casino Credit Representative:

- Drives the necessary processes and steps needed for the implementation of both departmental and company projects and initiatives, including high level projects and implementations.
- Drives process improvement solutions for the Casino Cashier Operations Department, inclusive of the drop and count department and casino credit.
- Develops and delivers innovative solutions by coordinating and implementing various reporting, system analyses, and productivity projects with the Information Technology/Innovations Department, Finance, and other operational departments.
- Conducts diagnostic analytics of current and future processes.
- Preparation/participation with departmental annual budgets.
- Ability to work independently, taking various projects and initiatives from starting ground to implementation. Ensures completion of various projects within time constraints imposed by management. Constant and timely communication with management is required throughout the length of the project(s).
- Ability to define and oversee all necessary UAT testing, revisions to Internal Controls, operating procedures, regulatory provisions and any other related matters in connection with assigned processes and projects.
- Defines improvement areas, collects data, establishes facts, and draws valid conclusions.
- Develops a strong queue of improvement opportunities. Determines financial benefit of process improvements.
- Assists in the development and implementation of a successful and flexible strategy that increases efficiency and cost-effectiveness of the Casino Cashier Operations Department.
- Effectively interacts with management and front-line staff to solicit ideas and turn business problems into viable projects and successful value-added solutions.
- Works closely with all departments within the organization whose input is needed for the success of the project(s).
- Evaluates and analyzes the financial cost and benefits of process improvements.
- Evaluates and manages the impact of process changes to functions, systems and other related processes both upstream and downstream.
- Effectively leads process improvement projects and oversees improvement efforts.
- Collaborates with O.N.E. IT/OIG/Innovations and any other applicable department in order to promote development of the proposed solutions.
- Drives performance improvement through quality end-to-end design and management. This function includes the coordination and implementation of various projects that will have an impact on department/company productivity and cost of operations.
- Facilitates communication of information on project status, changes, and issues to team members and other related departments.
- Trains staff on process improvements and writes policies, procedures and training documents that align with the functionality.
- Works with staff in a one-on-one capacity to reinforce skills and improve individual processes.
- Develops and maintains policies and procedures as they relate to the Casino Cashier Operations Department, inclusive of the drop and count and casino credit aspects of the department.
- Ensures all General Operating Procedures and Internal Accounting and Control Procedures are current and compliant.
- Ensures that quality measurements and tools are implemented within projects. Ensures that Oneida Nation policies and procedures are adhered to and followed.
- Must possess the flexibility to interact with and travel to all 4 casino cashier centers and casino locations, as needed.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Casino Cashier Operations Analyst, you'll need:

- Associates or Bachelor’s degree preferred (Business related field preferred). Work history experience may be considered in addition to or in replacement of a degree.
- Casino Cashier Management/Supervisory experience preferred. Strong understanding of Casino Cashier Operations processes is required.
- Very Strong Leadership Skills. Proven effectiveness at working directly with senior organizational leadership as well as all other positions within the Casino Cashier Operations Department.
- Very strong time management skills is required.
- Must be very detail oriented and able to work in a fast-paced environment.
- Must have strong organizational and multi-tasking abilities that allows for pivoting between simultaneous projects and assignments with proficiency.
- Ability and willingness to work flexible scheduling, when necessary.
- Ability and willingness to travel between casino locations, when necessary.
- Experience leading large projects, leading and conducting meetings, contract review, developing work plans, agendas, coordinating resources to meet deadlines for deliverables, and tracking staff contributions.
- Must possess very strong computer and analytical skills: proficient with MS Word, MS Excel, MS Power Point, and software applications including Insight Cash (CashTrac), LMS, CMP, SDS, Cage Module, Light N Wonder platforms, Infogenesis, Everi products, Glory Recycler software/hardware, NRT, and KeyWatcher software/hardware
- Excellent verbal and written communication skills are required.
- Excellent problem-solving skills required with the ability to forecast and perform issue spotting.
- Prior involvement on system implementations and upgrades preferred.
- Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.

What we value:

- Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Resort Casino?

- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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