Casino Credit Representative

Job Requirements

Starting Pay Range: $16.00-$20.00 hourly

Day Shift available

Love helping people and catching the details others miss? Join our Casino Cashier Credit team! You’ll guide guests through check cashing and credit applications, keep records accurate and confidential, and help make every interaction a great one.

What you will do as a Casino Credit Representative:

- Ensures that exemplary guest service is consistently provided when explaining, instructing and assisting guests with the fundamentals of casino credit and check cashing applications and approval processes.
- Consistently runs all required credit related reports for all casino credit and check cashing applications received by the Casino Cashier Operations Department.
- Ensures that all guest credit files are thoroughly and accurately prepared and maintained when verifying, processing and maintaining guest account information, credit files, credit worthiness-based reports, check-cashing and approvals for all new, existing or changed accounts.
- Responsible to immediately notify a Casino Cashier Manager or above of any derogatory or missing information related to guest files, KYC (Know Your Customer) or AML related information.
- Ensures complete confidentiality regarding guest account information including bank and credit reports and AML/KYC related information.
- Accurately enters all guest account and credit information into the casino management system after credit information is obtained and a line of credit is approved and established by an authorized approver.
- Reviews all paperwork for accuracy, appropriate signatures, and dates while entering information into the casino management system and ensures information is free of errors and/or conflicting information between the casino management system and the guests credit file.
- Demonstrates compliance thorough knowledge and comprehension of the gaming Compact and all related Internal Control Procedures and/or departmental operating procedures.
- Consistently follows appropriate guidelines and seeks proper assistance/approvals in handling check cashing and casino credit accounts.
- Responsible to maintain daily, weekly and/or monthly casino credit related reports and updates to guest casino credit accounts.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Casino Credit Representative, you'll need:

- High School Diploma or High School Equivalency Diploma; or equivalent experience required.
- Excellent verbal and written communication skills are required.
- Previous experience in a guest contact position preferred.
- Excellent organizational skills required.
- Basic math skills required.
- Knowledge of data entry preferred.
- Must possess computer skills with knowledge of Microsoft Office including Word and Excel.
- Must be willing to work a flexible schedule to include evening hours, weekends and holidays as needed.
- Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds.

What we value:

- Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
- Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
- Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Resort Casino?

- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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