Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

## Job Summary



To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an  Customer Service Representative, located in Guadalajara, South Campus.

Reporting to the Customer Service Representative Manager, the role involves responsibilities for activities of personnel engaged in the troubleshooting, repairing and maintenance of manufacturing equipment in order to attain goals consistent with cost, quality, and delivery requirements.

What a typical day looks like:

- Implements and monitors business goals, operating plans and budgets for top line sales, gross profit growth, and long-term growth.
- Implements processes and procedures which facilitate organizational growth and profit objectives.
- Monitors sales levels for assigned region and targets areas for improvement.
- Reviews business plans and YTD performance with management.
- Provides coaching to team members and may make sales calls jointly to ensure optimum customer relationships.
- Provides leadership and management direction to assigned territory and sales support staff to include hiring, managing employee performance, training, and salary administration.
- Communicate value-added capabilities and services to customers.
- Establishes and coordinates weekly meetings for opportunity, registration and design reviews including quarterly business reviews with sales management.

The experience we’re looking to add to our team:

- Bachelor's Degree
- Effective verbal and written communication skills in both English and Spanish.
- Strong customer focus and customer service orientation.
- Ability to resolve problems, complaints, and requests in a timely manner.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Strong organizational, planning, follow-up, and attention-to-detail skills.
- Initiative, adaptability, and the ability to work with minimal supervision.
- Experience tracking purchase orders, customer demand, shipments, sales, and deliveries.
- Knowledge of RMA, CMA, AR, OTD processes, exports, and Incoterms .

What you’ll receive for the great work you provide:

- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.

OC16

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## Job Category
Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).