About this role
Temporary Back Office Customer Service Representative | Guadalajara | Hybrid
$16,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance
Here's the deal!
Great customer experiences don’t happen by accident. They happen when someone listens, understands, and genuinely cares about getting things right. As a Customer Experience Associate, you’ll be the voice behind every email and text conversation, helping customers navigate their shopping experience with confidence . You’ll answer questions, resolve concerns, and make sure every interaction feels personal, thoughtful, and effortless. If you’re a strong communicator who loves solving problems, pays attention to the details, and thrives in a fast-moving environment, this is your chance to make an impact.
Your day-to-day!
- Respond to customer comments and questions over email and text.
- Maintain constant communication with our Customer Service Manager to identify customer pain points.
- Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience.
What you need
- Proficient in written and verbal English.
- 1-3 years of experience in a customer service role at an e-commerce company; start-up and subscription experience is a plus.
- The ability to work evenings and weekends highly preferred.
- Experience with Zendesk is a requirement.
- Exceptional and empathetic written communication skills.
- Ability to learn multiple internal systems and processes quickly.
- Detail-oriented with a deliberate pace.
- Emotionally intelligent, solution-oriented communication.
- A love of learning and the ability to keep up with a constantly changing environment
- A motivated, positive, and selfless attitude.
What you get
- $16,000 MXN gross monthly salary
- Paid training
- Full law benefits
- 8% Savings Fund
- $1,000 MXN monthly food vouchers after 2 months
- Major Medical Insurance after 3 months