About this role
- Lead the delivery of multiple upgrade projects across platforms, ensuring alignment with project goals and client expectations.
- Build and strengthen external client relationships and develop strategies to achieve business objectives.
- Direct, coach, and support a team of associates delivering client upgrades.
- Execute code and domain strategies for upgrade projects.
- Maintain project issue and risk registers, drive mitigation and resolution, and escalate concerns as needed.
- Identify and implement process improvements to enhance delivery efficiency and quality.