Customer Quality Engineer

We are looking for a talented Customer Quality Engineer to join our specialized QUALITY team at Cummins in Ciudad Juárez, Chihuahua.

In this role, you will make an impact in the following ways:

- Manage and follow up on internal and external customer complaints, concerns, and escalations, ensuring timely and effective resolution.

- Lead quality investigations using structured problem-solving methodologies to identify root causes and implement corrective and preventive actions.

- Coordinate and manage warranty processes, including defective part analysis and communication of results to customers.

- Serve as the quality focal point for customers, providing technical responses and follow-up on product and process-related claims.

- Supervise and guide the activities of Quality Technicians and Inspectors to ensure compliance with established standards.

- Participate in the implementation and launch of new products and processes, including activities related to APQP, PPAP, Safe Launch, and VPI.

- Monitor quality performance indicators and utilize customer-focused metrics to prioritize actions and improvement opportunities.

- Develop and implement continuous improvement initiatives using Lean, Six Sigma, and quality methodologies.

- Collaborate with Operations, Manufacturing, Quality, Product Engineering, Controls, and Supply Chain teams to resolve complex issues and prevent recurrence.

- Maintain effective communication with customers, suppliers, and internal teams to ensure alignment of quality expectations and requirements.

- Contribute to the achievement of strategic quality objectives and the continuous improvement of business processes.

To be successful in this role, you will need the following:

- Knowledge of Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP).

- Knowledge of Failure Mode and Effects Analysis (FMEA), Control Plans, and quality risk prevention methodologies.

- Knowledge of Statistical Process Control (SPC) and Process Capability Analysis (CPK).

- Knowledge of New Product Introduction and Validation (VPI) processes and Safe Launch methodologies.

- Knowledge of customer support processes, warranty management, and quality complaint handling.

- Knowledge of problem-solving methodologies, root cause analysis, and corrective actions.

- Knowledge of continuous improvement tools, Lean Manufacturing, and Six Sigma.

- Knowledge of quality project management and performance metrics tracking.

- Knowledge of quality management systems, manufacturing processes, and supply chain operations.

- Knowledge of Quality 4.0 and digitalization applied to quality management.

- Advanced conversational English preferred.

Internal Eligibility Criteria (SHOP employees)

- TMS performance evaluation: Must have achieved one of the following ratings in the most recent performance review: Meets Expectations
- Exceeds Expectations
- Significantly Exceeds Expectations

- Minimum of 12 months in the current category.
- No unexcused absences within the last 12 months.
- No incidents or disciplinary reports within the last 12 months.

Additional Considerations

- Frequent interaction with Operations, Manufacturing, Quality, Product Engineering, and Controls teams.
- Availability for occasional extended work hours based on operational needs.
- Valid visa and passport preferred.