About this role
Function
Quality
Pay Band
M3 to M5
Role
Reduction in Warranty Claims & Cost of Mechanical Proprietary Parts
Mechanical Prop. Parts DFMEA and PFMEA Review & Quality upgrade
Critical field issues resolution pertaining to New Technology of Mechanical Prop. Parts introduced in Vehicles
Initial Quality Check of New Models in Premium, Commuter & Scooter segments.
A purpose driven role for you
Continuous Product Quality improvement on the basis of customer feedback through various platforms like Domestic and Global Technical Reports , Market Quality Surveys , Field returned Warranty & support to New Model Development through in-depth product evaluations as per country specific conditions.
A Day in the life
Spreading Awareness On New Technology Parts All Associates & Field team
On The Spot Trouble Shooting
Traceability of failure parts in field vehicles
Customer satisfaction though proper data capturing , Analysis & Counteractions
Issue analysis & closure
Maker engagement & ECN approvals
ECN implementation
Problem establishment & Provide issue closure
Base model issue
Leadership Reviews, Policy Deployment, Best Practices Deployment
Problem analysis & action
Customer Feedback capturing, Field Issue Countermeasure Information sharing.
Online Survey Design, Questionnaire alignment.
Academic Qualification & Experience
Minimum 10-12 years of experience in manufacturing/Auto Industry
Technical Skills/Knowledge
Experience of design and process Benchmarking (for both in-house products and competitor products
In-depth Knowledge of Braking System , Suspension System , ABS, Control Cables
Problem Solving through 8D , DFMEA/ PFMEA , FTA , QC Story Tools
Knowhow of Vehicle & Parts validation testing for correlating standard spec and market condition.
Hands on knowledge on Vehicle & Engine Testing
Behavioural Skills
Strong interpersonal skills
Conflict resolution
Effective communication skills
Assertiveness
Logical Thinking
What will it be like to work for Hero
As the world’s largest manufacturer of motorcycles and scooters for the last 25 years , Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by 130 million Indians and is now taking over the world with its manufacturing superpower.
If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best. Choose to be with the best, choose to be your best.
About Hero
Hero MotoCorp, headquartered in New Delhi, India, is the world's largest manufacturer of motorcycles and scooters for 25 consecutive years with ~$5 billion revenue. The Company's global footprint spans 52 countries across Asia, Africa, Europe, Central and Latin America with a customer base of over 130 million. The Company operates eight manufacturing facilities - six in India and one each in Colombia and Bangladesh- along with two Research and Development centres: Centre for Innovation and Technology (CIT) in India and Tech Centre Germany (TCG).
Hero MotoCorp is driving the transition to electric mobility through VIDA, powered by Hero.
Strategic alliances with Harley-Davidson and Zero Motorcycles support the design and development of premium and electric motorcycles, respectively. Further demonstrating its commitment to the EV future, the Company has made strategic investments in two- and three-wheeler EV manufacturers, Ather Energy and Euler Motors. Hero MotoCorp is the only Indian two-wheeler manufacturer listed on the prestigious Dow Jones Sustainability Index (D/SI).
Hero MotoCorp's Executive Chairman, Dr. Pawan Munjal, was named to the 2025 TIME100 Climate List of the 100 most influential leaders driving business climate action.
Beyond mobility, Hero MotoCorp is a major global promoter of sports, including golf, football, field hockey, and cricket. Hero MotoSports Team Rally is India's flag bearer in global rally racing.