Peer Worker (Level 4) - Monash Health Gender Clinic

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

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About the Gender Clinic

The Monash Health Gender Clinic is Australia's longest-established gender service, providing statewide care for transgender, gender diverse and non-binary (TGDNB) people. Our multidisciplinary team delivers gender-affirming care, peer support, education and advocacy, while working to improve access and outcomes for TGDNB communities. This role works within a collaborative team of peer workers, psychology, psychiatry, social work, speech pathology, endocrinology and administration professionals.

About the Role

Join our team as a Consumer Peer Worker Level 4 on a part-time (0.8 EFT, 4 days a week), ongoing basis at the Monash Health Gender Clinic, located within the Victorian Pride Centre in St Kilda.

Drawing on your lived experience as a trans, gender diverse or non-binary person, you will provide intentional peer support to consumers accessing the Gender Clinic and contribute to a supportive, recovery-oriented service. In this role, you will:

- Provide one-to-one peer support using lived experience and Intentional Peer Support principles.

- Support consumers to navigate health, community and LGBTQIA+ services.

- Promote self-advocacy, wellbeing and informed decision-making.

- Facilitate peer-led groups and contribute lived experience perspectives across the service.

- Support and mentor other peer workers and contribute to a positive team culture.

- Work collaboratively within a multidisciplinary team to support consumer-centred care.

This role involves a combination of in-person and telehealth service delivery, with occasional travel to other Monash Health and LGBTQIA+ service locations.

About You

You understand the power of lived experience and the difference it can make when someone feels genuinely heard, understood and supported. Drawing on your own experiences as a trans, gender diverse or non-binary person, you are passionate about creating safe, inclusive spaces where people feel empowered to make informed decisions about their health, wellbeing and future.

You are someone who builds meaningful connections, listens without judgement and understands that everyone's journey is different. You enjoy supporting others to find their voice, navigate challenges and access the services and support that are right for them.

As an experienced Peer Worker, you are confident sharing your lived experience with purpose, supporting others in their recovery and contributing to a positive, collaborative team environment. To thrive in this role, you will bring:

- Lived experience as a trans, gender diverse or non-binary person, with an understanding of navigating gender affirmation services.

- Experience working in a designated peer worker or lived experience role within health or community services.

- A strong understanding of Intentional Peer Support principles and recovery-oriented practice.

- A genuine passion for advocacy, inclusion and empowering others.

- Strong communication skills and the ability to build trusting, respectful relationships.

- Confidence supporting people to navigate services, understand their options and advocate for their needs.

- The ability to work independently while contributing positively to a supportive multidisciplinary team.

Essential requirements:

- Completion of Intentional Peer Support (IPS) training.

- A minimum of two years' experience working in a designated lived experience role.

- Working towards a Certificate IV in Mental Health Peer Work or a similar qualification is desirable.

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Why Join Us?

Because your lived experience matters, your voice deserves to be heard, and the difference you make can be life-changing.

At Monash Health's Gender Clinic, you'll be part of a passionate, inclusive and supportive team that genuinely values the knowledge, insight and perspective that lived experience brings. This is more than an opportunity to provide peer support. It's a chance to help create a service where trans, gender diverse and non-binary people feel seen, respected and empowered throughout their individual journeys.

You'll have the opportunity to strengthen peer support practices, mentor and inspire other peer workers, and contribute to meaningful improvements in how we deliver care. When you join us, you'll enjoy:

- A team that values your voice – work alongside passionate multidisciplinary colleagues who recognise the importance of lived experience in shaping better care.

- Opportunities to grow and lead – access professional development, reflective supervision and mentoring while building your leadership skills.

- The chance to influence positive change – contribute your ideas, experiences and perspectives to service improvement and innovation.

- Support for your wellbeing – enjoy generous salary packaging benefits, access to Fitness Passport and Monash Health wellbeing initiatives.

If you're looking for a role where you can be yourself, share your experience with purpose and help others feel supported in being themselves, we'd love to hear from you.

For a confidential discussion and to explore this opportunity further, please reach out to Jessica Shillinglaw, Acting Clinic Manager - Gender Clinic, on 0448 540 631.

Position Description Documentation can be found here .

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’. Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 28 October 2026