Life Sciences - Application - Specialist

Technical Support and Customer Engagement

- Provide timely and effective technical assistance and troubleshooting for customer issues related to Life Sciences products.
- Maintain an up-to-date and comprehensive understanding of customer application needs, laboratory practices, and workflow requirements.

Training and Workshops

- Conduct product installations, refresher trainings, and user support sessions for customers.
- Evaluate customer competency post-training to ensure knowledge transfer and practical proficiency.
- Plan, develop, and conduct scientific courses, workshops, and seminars for both internal and external participants.

Sales and Marketing Support

- Work closely with Sales and Marketing teams to support business activities, including product demonstrations, trade shows, exhibitions, and user meetings.
- Assist in product validations and evaluations to support pre-sales and post-sales initiatives.
- Provide scientific input to support marketing campaigns, technical materials, and product positioning strategies.
- Provides regular feedback and reports on market and competitive situations to the Business Manager, Product Manager and Application Manager.

Compliance and Quality Assurance

- Ensure all activities and documentation comply with ISO Quality Management System (QMS) requirements.
- Uphold company policies, safety standards, and ethical business practices during all customer interactions.
- Participate in continuous improvement initiatives to enhance service delivery and operational efficiency.

Reporting and Documentation

- Prepare and submit weekly activity reports to the supervisor.
- Maintain accurate records of customer interactions, product installations, and technical issue resolutions.

General and Ad Hoc Duties

- Perform other related duties and assignments as assigned by the Director or immediate superior.

Requirements

- B.Sc., M.Sc., or Ph.D. degree in
Biomedical Science, Molecular Biology, Genetics, or a related field within the
life sciences.
- Knowledgeable with broad experience
in molecular biology techniques and applications such as Real-Time PCR (qPCR),
next-generation sequencing (NGS), Sanger sequencing, or microarray.
- Working experience in
laboratory environment, preferably in research institution with a minimum of
three years of application support or training in life sciences field are
required.
- Demonstrate a solid understanding of contemporary
research methodologies and laboratory protocols.
- Experience in
emerging bioinformatics tools, public databases, and troubleshooting
sample-to-result issues is an added advantage.
- Good interpersonal and customer service skills.
- Effective communication skills, both orally and in writing.
- Strong analytical mind and troubleshooting skills.
- Independent, responsible, and well-organised with the ability to manage
multiple tasks.
- Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint).
- Proactive in continuous learning and keeping abreast of technological
advances.
- Possess own transport and willing to travel; allowance is given accordingly.