About this role
Summary
As an F&B Associate, you play a crucial role in ensuring exceptional guest experiences by providing efficient and friendly food and beverage service. Your responsibilities include taking orders, serving meals, and maintaining a clean and organized dining environment. You will collaborate with team members to deliver high-quality service and contribute to the overall success of the F&B operations
Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Take customer orders, answer questions, and make menu recommendations.
- Relay orders to the kitchen and ensure accurate and timely delivery of food and beverages.
- Serve meals and drinks in accordance with established standards and presentation guidelines.
- Handle guest inquiries, concerns, and requests promptly and courteously.
- Maintain a clean and organized dining area, including setting up tables and clearing dishes.
- Collaborate with kitchen and the F&B team to ensure smooth coordination of service.
- Upsell menu items and promote special promotions to enhance the guest experience.
- Process customer payments and handle cash transactions accurately.
- Follow hygiene and safety guidelines to ensure a clean and safe working environment.
- Assist in restocking and replenishing supplies as needed.
- Work collaboratively with team members to achieve overall F&B goals and guest satisfaction.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
Requirements
Requirements
- Student or graduate in Hospitality Management.
- Good communication and customer service skills.
- Positive attitude and teamwork.
- Basic knowledge of food hygiene and safety.
- Willingness to learn and provide excellent guest service.
- Flexibility to work shifts when required.