About this role
Product Resource Representative (PRR)
Primary Purpose
The Product Resource Representative (PRR) is an entry-level position in the Technical Services department. The Product Resource Representative receives extensive training to promote success with the wide variety of technical services Tnemec offers to customers.
Duties and Responsibilities
The primary duties of this position include:
- Complete the training program to learn about Tnemec products, including their specification, application, and performance attributes.
- Complete additional training programs covering:
Coatings technology
- Application and equipment techniques
- Inspection equipment and techniques
- Test methods and equipment
- Advanced written and verbal communication skills
- Perform assigned Technical Services tasks, including:
Product complaint investigations
- Product support via telephone and email
- Laboratory work, including:
Material Application Evaluations (MAEs)
- Formal adhesion testing of Tnemec products over various products and substrates
- Product demonstrations
- Ad hoc product testing
- Lab and equipment cleaning and maintenance
- Product support through written correspondence, including:
Technical Service Preliminary Research Summaries
- Reports on generic analysis and overcoat analysis
- Customer form letters
- Assist with training for:
Customers
- New Agency Representatives
- New Technical Services employees
Qualifications
Qualifications
- 3–5 years of manufacturing experience.
- Basic math skills.
- Demonstrated ability to communicate effectively in written and spoken English.
- Basic mechanical aptitude.
- Proficiency with Microsoft Office.
- Ability to complete assignments independently with minimal supervision.
- Ability to work collaboratively with team members to achieve department goals and complete group assignments.
- Ability to lift and move objects weighing up to 100 pounds.
- Ability to work effectively with a wide variety of personalities.
- Commitment to maintaining a customer-focused approach during confrontational situations.
- Willingness to travel regularly on company business, including extended trips when necessary.
- Must have completed the probationary period.
Internal and External Relationships
This position frequently interacts with:
- Tnemec Sales Representatives and their office staff
- Customers
- Research and Development
- Sales Directors
- Inside Sales
- Marketing
Equipment Operation
Equipment and tools used in this position include:
- Laptop, printer, and other standard office equipment
- Power tools such as grinders and drills
- Hand tools such as adjustable wrenches
- High-pressure paint spray application equipment
- Mortar mixing and transfer equipment
Knowledge and Experience
Successful candidates should demonstrate:
- High-quality, accurate work
- Strong attention to detail
- Ability to work effectively with others to resolve problems
- Sound decision-making skills
Education and Training
- High school diploma or equivalent required.
- Associate degree or bachelor's degree preferred.
Hazardous, Safety, and Environmental Factors
- N/A
Equal Employment Opportunity Statement
Tnemec Company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
This policy applies to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.