Director, Philanthropy Operations

Schedule: Flexibility to attend events with early mornings, evenings, weekends, and holidays, as required.

Requirements: Personal access to reliable transportation for travel within the surrounding areas of San Antonio and Bexar County is required.

General Summary: This position provides leadership and strategic oversight for all philanthropy operations at the San Antonio Food Bank, ensuring that fundraising systems and processes are accurate, efficient, and aligned with organizational goals. This position is responsible for all aspects of philanthropy operations, including gift receipting and acknowledgment, donation coding and reconciliation, stock gift processing, Salesforce management and optimization, reporting and data analysis, and oversight of transactional individual giving through direct response channels.

The Director manages the Philanthropy Operations team. They lead the development and implementation of a comprehensive operations plan that advances the success of the Development team and supports the Food Bank’s mission-driven fundraising efforts.

Impact:

Strategic Planning & Leadership

- Prepare and execute a comprehensive philanthropy operations plan.

- Direct, motivate, and support staff to achieve organizational goals through performance monitoring, task delegation, and fostering a positive work environment.

- Communicate expectations, provide guidance and feedback, resolve issues, and contribute to the professional development of team members.

- Establish and maintain a working environment conducive to positive morale, quality, creativity, and teamwork while respecting individual style.

- Manage the Front Desk Receptionist towards established goals and expectations.

- Comply with and abide by the AFP Code of Ethics, as well as all SAFB personnel policies, and accept additional duties as assigned by the Chief Development Officer.

Data Systems & Salesforce Optimization

- Ensure proper donor database management and integrity in Salesforce.

- Create, implement, update SOPs for Salesforce CRM and train development staff to properly use the system.

- Manage the Database team member(s) to achieve goals, maintain timelines, ensure data integrity, and deliver donor-centered customer service.

Financial Management, Tracking & Reporting

- Ensure donations are reconciled with the accounting team monthly.

- Complete monthly revenue trackers for internal analysis and reporting.

- Track and record all stock gifts to ensure accurate entry, acknowledgment, and reconciliation.

Direct Response & Donor Growth Strategies

- Prepare and execute a comprehensive direct response fundraising plan including direct mail and major donor mailings.

- Lead the preparation of written materials, including correspondence, solicitation materials, acknowledgements, and regular communications for entry-level donors and mid-tier donors.

- Oversee the Donor Relations Manager and Data Manager in developing strategies to grow recurring giving, employee giving, and other special target groups.

Community Engagement & Event Support

- Staff donor and special events as needed.

- Provide face-to-face presentations and/or tours for individuals and groups as needed.

Required Job Qualifications:

Education & Experience

- Bachelor’s degree in non-profit management, business, or public administration(or other relevant fields considered). Combined education and working experience directly in line with role impact can be substituted for degree.

- Demonstrated experience in fund development, philanthropy operations, or non-profit management.

- Proven ability to supervise, support, and develop staff, including effective delegation and coaching.

- Experience managing non-profit budgets, financial reporting, and use of accounting principles preferred.

- Knowledge of fundraising operations including gift processing, reconciliation, donor database management, stock gifts, and planned giving preferred.

Skills & Competencies

- Proficiency in computer applications, including word processing, spreadsheets, and database/CRM systems (Salesforce experience strongly preferred, but not required).

- Strong written and verbal communication skills with the ability to prepare accurate reports and donor correspondence.

- Excellent organizational skills with strong attention to detail, accuracy, and the ability to meet deadlines.

- Sound judgment, discretion, and ability to handle sensitive donor information with confidentiality.

- Ability to work independently with minimal supervision while also thriving in a collaborative team environment.

- Professional demeanor and the ability to represent the Food Bank effectively with staff, volunteers, donors, and community partners.

Certifications & Licenses

- Current Texas driver’s license, liability insurance, and a clean driving record.

Preferred Job Qualifications:

- Salesforce Certifications: Salesforce Certified Administrator or Nonprofit Cloud Consultant preferred.

- Proven ability to bridge communication and workflow gaps between the Development (Philanthropy) and Accounting/Finance teams for seamless reconciliation.

- Competency in managing multiple direct response marketing timelines, data clean-up projects, and event tracking simultaneously.

- Deep understanding of the AFP Code of Ethical Standards, specifically surrounding donor privacy, public trust, transparency, and honoring donor intent

Physical Demands

Constantly required to sit, stand, talk, hear, keyboard, and utilize fine manipulation and near visual acuity.

Occasionally required to walk, utilize gross manipulation, push, pull, reach, and stoop.

Must occasionally lift and move up to 25 pounds.

Work Environment

This job is primarily performed in indoor office environment and on occasion attends external event venues of varying conditions.

The noise level in the work environment is usually low.

The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.