Order Management Specialist with German (Swiss Market)

Location(s)

- Sofia - Sofia (stolitsa) - Bulgaria

At Siemens' Digital Industries , we combine the real world of automation with the digital world of information technology, helping our customers become more efficient, agile, and sustainable. As we continue to grow, we are expanding our Order Management Hub in Bulgaria and building a dedicated team supporting Swiss customers .

Join us and become part of a collaborative environment where your ideas, initiative, and expertise contribute to delivering an outstanding customer experience every day.

What part will you play?

As an Order Management Specialist , you will be at the center of the customer journey, ensuring seamless execution of the entire order process while working closely with customers, suppliers, and internal stakeholders.

How you'll contribute:

- Manage the end-to-end order management process , including order entry, order clarification, delivery follow-up, and invoicing.
- Monitor automated workflows and identify, investigate, and resolve process deviations.
- Track deliveries with suppliers and logistics partners, ensuring timely and accurate fulfillment of customer orders .
- Maintain regular communication with internal and external customers regarding order status, delivery schedules, and order-related inquiries.
- Ensure compliance with internal guidelines, export control requirements, and customs regulations.
- Contribute to process improvements and help maintain high levels of service quality and customer satisfaction.

What sets you up for success:

- Fluent German and very good English language skills.
- Bachelor's degree , preferably in Economics, Business Administration, Finance, Logistics, or a related field.
- Previous experience in Order Management, Customer Service, Supply Chain, Logistics, or a BPO environment is considered an advantage.
- Experience working with SAP or another ERP system is an advantage.
- Knowledge of an additional Central or Eastern European languages is a plus.
- Strong communication and collaboration skills with a customer-oriented mindset.
- Ability to organize and prioritize tasks in a dynamic environment.
- Very good MS Office skills and overall digital confidence.

We offer you:

- Working from the comfort of your own home (mostly remote, 3 office days/month) .
- Competitive remuneration package
- Empowerment and opportunity for  work-life balance
- Career growth and development
- Free and unlimited access to Siemens' Learning Platform
- Multisport card
- Employee Referral program
- Additional health coverage  (medical and dental care)
- Additional pension insurance
- Family allowances
- Food vouchers - 102.26 EUR net
- Friendly work environment
- Employee assistance program (confidential psychological help)

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and help us transform the everyday with us.