About this role
Firstsource Solutions is Hiring! We have exciting career opportunities for Customer Service Representatives (Voice Process). If you have strong attention to detail, analytical thinking, and a passion for working with data, this is an excellent opportunity to build your career with a dynamic and growth-oriented organization.
Job Role: Customer Support Associate / Senior Customer Support Associate (Voice Process)
Experience: 0 - 3 Years
Work Location: Hyderabad
Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.
Who We're Looking For
- Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
- Freshers and candidates with up to 3 years of experience in Customer Service, BPO, Contact Center, or Support Operations.
- Excellent verbal and written communication skills.
- Strong customer-centric mindset with effective problem-solving abilities.
- Basic computer proficiency and the ability to navigate multiple applications simultaneously.
- Willingness to work in a dynamic, fast-paced environment and rotational shifts.
- Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
- Willingness to work in a 24/7 rotational shift environment.
- Comfortable working 5 days a week from the office with 2 rotational week-offs.
What You'll Be Doing
- Respond to customer inquiries through Phone, Email, Chat, and Social Media channels.
- Understand customer concerns and provide accurate, timely, and professional resolutions.
- Maintain detailed and accurate records of customer interactions in internal systems.
- Escalate complex issues to the appropriate support teams when required.
- Consistently deliver a positive customer experience while achieving quality and productivity targets.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.