Associate

Firstsource Solutions is Hiring! We have exciting career opportunities for Customer Service Representatives (Voice Process).

If you have strong attention to detail, analytical thinking, and a passion for working with data, this is an excellent opportunity to build your career with a dynamic and growth-oriented organization.

Job Role : Customer Support Associate / Senior Customer Support Associate (Voice Process)

Experience : Freshers

Work Location : Hyderabad

Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.

Who We're Looking For

- Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.

- Freshers or candidates with up to 3 years of experience in data processing, data entry, backend operations, insurance operations, document verification

- Strong attention to detail, good analytical skills, and basic proficiency in MS Office (Excel, Word, Outlook).

- Candidates with excellent written communication skills and the ability to process information accurately in a fast-paced environment.

- Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.

- Willingness to work in a 24/7 rotational shift environment.

- Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing

- Review and process customer-related documents and records with a high degree of accuracy.

- Validate information, update databases, and maintain accurate records as per process guidelines.

- Research and verify information from various internal and external sources.

- Identify discrepancies, perform quality checks, and take appropriate corrective actions.

- Coordinate with internal stakeholders and external contacts to obtain required information when necessary.

- Maintain productivity and quality standards while adhering to established processes and service-level agreements.

- Accurately document activities and maintain process compliance.

- Support continuous improvement initiatives by sharing feedback and process improvement suggestions.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses