Dispatcher

Health Trasport Partners is looking to add a FT Dispatcher to their team:

Summary:     HTP Inc. Dispatchers are responsible for non-emergency call taking, dispatching of non-emergency medical transportation, insurance verification, data entry and various billing duties as assigned.

Primary Job Duties :

The following duties are considered essential to the job.
 
- Supports the HTP Inc. philosophy, mission and core values.
 
- Answers all telephone and radio calls professionally and politely. 
 
- Immediately directs all emergency 911 related calls to the County’s PSAP.
 
- Coordinates telephone/cellular calls, faxes, radio communications, and schedules / dispatches (immediate, urgent, and non-urgent) medical transportation.  
 
- Obtains and reviews all necessary information necessary to safely, efficiently, fiscally and appropriately arrange for patient transportation within requested timeframes.
 
- Notifies President when requests exceed resources.
 
- Works collaboratively with all contracted facilities.     
 
- Coordinates / schedules non-emergency medical transportation consistent with the Company’s pick-up and drop-off time(s) compliance standards.
 
- Seeks direction (as needed) from supervisory and managerial personnel when necessary.
 
- Reviews all documentation (including Physician Certification Statements (PCS) for accuracy before entering events into Patient Care Report (PCR) and Medical Dispatch software applications.
 
- Secures all required and necessary insurance verification and authorization for NEMT trips.
 
- Assists with system status management and other support functions.  i.e., calling in on-call personnel, off-duty personnel and support when requested.
 
- Provides administrative, billing, data entry, copying and filing support.
 
- Does not provide any medical advice to callers.
 
- Cultivates professional and collaborative relationships with HTP Inc. staff members, EMS agencies, hospitals, physicians, PSAPs and members of the community.
 
- Ability to organize and remain professional while in a high stress environment.
 
- Uses downtime efficiently.
 
- Maintains caller’s/patient’s information in confidence.

Qualifications:

Age:   18 years or older.

Education:     High School Diploma or G.E.D.
                    
Experience:   Six months of EMT (career or volunteer) or office experience is preferred.   
 
Other:    The ability to perform this job successfully, the individual must be able to perform each essential duty in a satisfactory manner.  The individual must also demonstrate strong communication/organizational skills and computer experience (Windows Word, Excel / Computer Aided Dispatch (CAD)/ Database management).

Certification(s)/License(s):
 
- CPR/AED