Global Head of Professional Services

With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at
scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.
 
As Global Head of Professional Services, you will build and scale vivenu’s services organization across EMEA, North America into a profitable, high-performing business unit. You will own the unit P&L, set commercial frameworks, define solution boundaries, and convert field technical wins into repeatable delivery models for internal teams and partner ecosystems.

As a your responsibilities of Global Head of Professional Services will include:

- Founding Strategy & Organization: Define the global professional services strategy, operating model, and service catalog. Build the hiring pipeline, make the first key hires, and scale the team across EMEA, North America and Australia.

- Full P&L accountability: Own the services revenue, margins, utilization, and pricing, including the pricing model for implementation work.

- Commercial framework: Work with Legal to create the MSA, SOW templates, change-order process and related contract documents. Own pre-sales scoping and SOW creation for headless website builds, integrations with third-party systems, and customers' digital ecosystem. Collaborate closely across Sales, Customer Success, Solutions and Product.

- Delivery: Lead implementations for vivenu's most strategic customers and marketplace partners, including integrations and custom work. Build and maintain implementation playbooks for common use cases.

- Technical & Product Alignment: Guide complex scoping using architecture and API expertise. Build internal tooling that shortens delivery time. Strong collaboration with Engineering and Product on product roadmap and field learnings, to define the boundaries between core product, marketplace solutions, and custom work.

- Commercial & Partner Execution: Structure enterprise deals in partnership with Sales; collaborate with the VP of Partnerships to build a partner network of systems integrators and agencies that deliver on the vivenu platform.

- Team Growth & Operations: As part of our performance based culture, define KPIs for delivery speed, quality, margin and customer satisfaction, and report against them. Define career paths and required certifications for excellence. Hire, develop, motivate and inspire a talented workforce.

What you will need to succeed in this role:

- Leadership & SaaS Experience: 10+ years in Professional Services or Enterprise Delivery leadership, including 4+ years managing global teams.

- Technical Background: Prior experience as a VP/Head of Services, Consulting Practice Lead.

- Domain Expertise: Prior background in high-scale ticketing systems, system integrator/agency models or similar.

- People Management: Exceptional ability to define career ladders, set delivery KPIs (speed, quality, CSAT, margins), and cultivate a high-performance culture across distributed teams.

- Financial Acumen: Proven track record managing unit P&L, project margins, and billable utilization.

- Nice to have: Ideal candidates have also had roles as an engagement manager, project management, and architect/developer.

Why join vivenu?

Live Entertainment Tech
Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

Sustainable Growth
We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.

Top-tier Team
Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.

Global DNA
We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects
Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.

Next-Gen Leaders & Insights
Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.

vivenu Inclusion Statement
At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Check out our mission statement and corporate values here.