About this role

The Parts Front Counter Sales position is responsible for supporting the profitability and growth of the Parts Department by providing excellent customer service to retail and walk-in customers. This role focuses on assisting customers in selecting the correct parts, processing transactions, and ensuring a positive customer experience. The Parts Front Counter Sales employees work closely with warehouse, outside sales, and service teams to ensure timely and accurate order fulfillment.

The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Major Duties and Responsibilities

- Customer Service and Sales

Assist walk-in and retail customers in selecting required parts in a professional and efficient manner

- Answer incoming phone calls and assist customers over the phone

- Answer customer inquiries, provide pricing, and explain product options and availability

- Promote additional products, companion parts, and current specials

- Resolve customer concerns and ensure a positive customer experience

- Order Processing and Transactions

Utilize computer systems and catalogs to determine parts numbers and pricing

- Process sales transactions, including cash, credit, and account sales

- Ensure accurate invoicing and proper documentation for all transactions

- Issue credits for returned parts in accordance with Company policy

- Inventory and Order Support

Pull and fill orders from stock and coordinate with warehouse employees as needed

- Notify customers when special orders arrive and follow up on backorders

- Assist with locating out-of-stock parts and placing emergency orders when necessary

- Support lost sales tracking and inventory awareness

- Organization and Team Support

Maintain a clean and organized front counter area

- Participate in training programs and stay current on product knowledge
Assist other Parts Department employees as needed

- Attend scheduled department meetings and support team initiatives

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge, skills, and abilities listed below are representative of those required. This position operates in a fast-paced retail and warehouse environment with frequent interaction with customers and internal teams. Lifting up to 75 pounds may be required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Education

- High school diploma or GED required

- Prior parts or customer service experience preferred

- Intermediate to advanced computer skills required

Skills Required

- Strong customer service and interpersonal skills

- Ability to identify parts using catalogs and computer systems

- Basic mathematical skills including pricing, discounts, and percentages

- Strong communication and problem-solving abilities

- Ability to multitask and work in a fast-paced environment

- Attention to detail and organizational skills

Certificates, Licenses, and Registrations

- Valid driver's license and ability to meet Company insurability requirements preferred

Travel

- No regular travel required

Midwest Peterbilt Group Benefits

- Health, Dental, and Vision Insurance

- Flex Spending Accounts (FSA)

- 401(k) with Employer Matching

- Paid Holidays and PTO

- Tool Insurance

- Life Insurance

- Hospital and Critical Care Plans

- Short and Long-term disability programs

- IDShield and LegalShield Services

Additional Job Board Information

- Midwest Peterbilt Group is an equal opportunity employer

- All applicants will be considered for employment without attention to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws