Freelance Fashion Ops & Authenticator Staff

About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Freelance Fashion Ops & Authenticator Staff, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging
Please read this carefully - it’s here to help you self-select.

- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities:

- Authentication

- Authenticate luxury items, including bags, shoes, ready to wear, small leather goods and accessories, across multiple brands (e.g., Hermès, Chanel, Louis Vuitton, Dior, Gucci, Prada, Celine, Bottega Veneta).
- Inspect key authentication markers, including materials, stitching, hardware, engravings, date codes, serial numbers, microchips, heat stamps, labels, and packaging.
- Use authentication tools and references such as UV light, loupes, digital microscopes, brand reference libraries, and third-party authentication services when needed.
- Escalate questionable or high-value items to senior authenticators or external partners for a second opinion.
- Reject counterfeit or unverifiable items and document the findings clearly.

2. Condition Assessment & Grading

- Assess the condition of each item, including wear, scratches, stains, odor, corner rubbing, hardware tarnish, structural shape, and interior condition.
- Assign accurate condition grades based on the company's grading standard (e.g., New, Pristine, Excellent, Very Good, Good, Fair).
- Record all defects and flaws with clear photos and written descriptions to support transparent product listings.
- Identify the completeness of each item, such as dust bag, box, receipt, authenticity card, strap, lock, keys, and other accessories.
- Recommend items for cleaning, spa treatment, or repair when appropriate.

3. Quality Control (Inbound & Outbound)

- Perform daily inbound QC
- Perform outbound QC before items are shipped to customers or transferred to retail stores. This includes checking authenticity tags, condition consistency, completeness and packaging standards.
- Make sure the item condition matches the grade and listing description at both receiving and dispatch.
- Investigate and document discrepancies, damage or mismatches and report them to the relevant teams.
- Maintain accurate QC records and authentication reports in the inventory system.

4. Cross-Functional Collaboration

- Warehouse Operations: Coordinate on receiving flow, storage handling, tagging, and dispatch timelines to keep QC from becoming a bottleneck.
- Merchandiser: Provide authentication results, grading, and condition notes to support pricing, listing accuracy and assortment decisions.

5. Market & Counterfeit Knowledge

- Stay up to date on counterfeit trends, "superfake" developments and changes in brand authentication features.
- Monitor new collections, production changes and brand specific details (e.g., changes in date codes to microchips).
- Share knowledge with the team through regular updates, training sessions or internal reference materials.
- Build and maintain an internal authentication reference library (photos, comparison guides, and case notes).

6. Documentation & Compliance

- Issue internal authentication certificates or reports according to company procedure.
- Keep all authentication decisions traceable and well documented for audit and dispute resolution.
- Handle high value items with care and follow security and handling procedures at all times.

Requirement & Qualifications:

- Minimum 1–3 years experience in luxury retail, authentication, resale or quality control
- Strong knowledge of luxury brands (bags, shoes, RTW and accessories)
- Ability to identify authentic vs counterfeit products across multiple brands
- High attention to detail and strong analytical skills
- Familiar with material types (leather, textiles, hardware finishes)
- Able to assess and grade product condition accurately
- Organized and disciplined in documentation and data entry
- Comfortable working in a fast-paced operational environment
- Strong integrity and sense of responsibility
- Good team player with clear communication skills