Billing and Collections Analyst

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes, and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance and governance strategies.

As a Plan Admin Analyst for Health & Benefits, you will materially contribute to clients’ benefits strategy through supporting Asia Pacific clients in enrolment of benefits, data validation, premium calculations, invoices reconciliation and query handling. You will have the ability to significant grow your benefits acumen, and financial, client and project management skills by working on cutting edge projects alongside leaders in the industry.

The ideal candidate will be detail-oriented and have excellent data analysis. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.

You will have the opportunity to:
• Enhance your technical knowledge of benefits plans around the world.
• Enhance data, process, and project management skills

The Role

• Support the execution of Plan Admin activities on behalf of onshore team in the Asia Pacific region, following agreed processes, tools and templates.
• Core delivery will include:
a) Administrative onboarding of new clients and assistance to enrolment processes ensuring data is updated
b) Process, project and transaction management
c) Support policy renewal activities
d) Collect, validate and clean benefits enrolment and eligibility data
e) Follow up with clients or vendors on required documents to complete or facilitate enrolment
f) Reconciliation of data from Insurer, Vendor and Client
g) Liaise with internal processing teams to validate and clean benefits enrolment and eligibility data and ensure correctness of carrier/vendor invoice
h) Follow regulatory procedure as defined by originating country
• Internal system updates, where required.

In addition to this, you will:
• Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
• Develop an awareness of the insurance carrier and vendor marketplace
• Understand and effectively articulate carrier / vendor specific strengths and weaknesses
• Receive training from experienced consultants and assist to review client needs
• Comply with internal excellence and compliance requirements
• Contribute to the development of new intellectual capital

Qualifications - Graduate
Skills:
• Excellent written and verbal communication skills in English
• Strong client service orientation and ability to respond to multiple stake holders effectively and in a timely manner
• Ability to work on multiple tasks in a fast-paced environment while adhering to strict deadlines is a must
• Well organized and detail oriented
• Excellent interpersonal skills and a collaborative working style
• Self-starter attitude and ability to establish priorities, work independently and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Take accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Support interactions between clients, WTW and insurance vendors
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint

Experience:
• At least 2 years’ experience working as a data analyst with good acumen to numbers and understanding of data
• Fresh graduate with heavy emphasis on Data Analysis and Customer Service

Requirements

• Bachelor’s degree (preferably in a program with heavy emphasis on mathematics or business) or
• Well organized and detail oriented
• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
• Proven ability to identify and resolve complex issues
• Strong client service orientation and ability to respond to all communications effectively and in a timely manner
• Proficient in English, with excellent written and verbal communication skills

Attitude and Behavior

• Self-starter attitude with ability to establish priorities, work independently and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

Technical Skills and Experience

• Strong analytical, creative and integrative skills
• Experience with data entry, validation and manipulation
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose

WTW is an Equal Opportunity Employer