About this role
Job ID: 41953 | Location : Lodz, Poland | Expected Salary Range : zł102,000.00 - zł170,000.00 | Work Model: Hybrid
The Order Management team in Łódź is seeking a Senior Order Management Specialist to independently execute daily Order Management operations ensuring seamless customer service. This role focuses on end-to-end process excellence, maintaining strong relationships with internal and external customers, and driving continuous improvement initiatives. The position serves as a role model for the team through proactive problem-solving and minimal supervision while delivering sustainable solutions that meet customer needs
What will you be doing?
- Execute Order & Transport Operations: Take ownership of daily Order Management and Transport Management tasks, including documentation, while maintaining high quality standards and process consistency;
- Communicate with Customers: Serve as a reliable point of contact for internal and external customers, addressing their questions and operational needs in a timely and professional manner;
- Innovate & Improve: Actively contribute to process enhancement initiatives by spotting improvement opportunities, proposing creative solutions, and participating in projects that make our work more efficient;
- Maintain Compliance Standards: Ensure all activities meet regulatory requirements and internal guidelines, participate in audits, and promptly report any risks to the management team;
- Provide Team Support: Step in as backup for colleagues when needed, facilitate smooth knowledge sharing, and engage actively in team meetings to maintain operational continuity;
- Build Strong Connections: Foster collaborative relationships with team members in the Łódź SSC and across different Clariant departments to ensure smooth information flow and teamwork;
- Deliver Excellent Customer Service: Cultivate trusted partnerships with both internal stakeholders and external customers, consistently working to exceed their expectations;
- Uphold Company Culture: Model Clariant's values and code of ethics in your daily work, contributing to a respectful, positive, and professional team environment.