Sportsbook Supervisor

Reporting to the Sportsbook Manager, the Sportsbook Supervisor is responsible for overseeing the day-to-day betJACK retail sports operation. The Sportsbook Supervisor is responsible for fostering a fun and friendly work environment for the retail sports team to consistently provide betJACK customers with an outstanding experience that exceeds expectations. You will also be responsible for developing, maintaining and being accountable to key performance indicators.

Essential Functions

- Ensure strict compliance of all OCCC regulations and federal IRS requirements.

- Lead, develop and supervise a team of sportsbook cashiers in line with the betJACK culture.

- Facilitate a fun sportsbook experience in a safe working environment.

- Professionally handle guest disputes with a winning outcome.

- Be a subject matter expert of the betJACK Sportsbook app.

- Supervise labor demands as required by business volumes.

- Promote service procedures, policies and standards that guide the team in taking ownership of customers issues and effective customer issues resolution.

- Monitor and reconcile cash balances, maintaining accurate financial reporting.

- Stay current on training and documentation materials.

- Relay performance metrics benchmarks and reporting mechanisms for the retail sportsbook team.

- Develop a strong internal network for collaboration and knowledge transfer within the team and other teams within the company.

- Liaise with Trading team to ensure quality assurance on sportsbook offering.

- Support the casino team to develop joint strategies, processes and listening points along the customer journey, and identify opportunities to improve the coherence of messages across channels.

- Keep ahead of sports betting industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.

- Performs additional duties as assigned.

Knowledge, Skills & Abilities

- Excellent leadership skills with the ability to motivate, lead and develop the team

- Proven track record of success in cash handling operations.

- Must possess knowledge of sports betting markets, products and customer.

- Action-orientated an innovative with the ability to translate broad goals into achievable action items.

- Goal-driven with strong problem solving and organizational skills.

- Natural desire to question, re-think and optimize customer service processes to meet the needs of the customer.

Education and Experience

- Bachelors degree preferred.

- Minimum 2 years experience in casino operations/sportsbook.

- At least 21 years of age.

Required Certification/License

- Must be able to obtain and maintain a Sports Gaming License with the Ohio Casino Control Commission.