About this role
Role Responsibilities :
- Review staffing levels and customer flow and assign work areas to team members.
- Review and approve check-cashing transactions as required.
- Monitor checkout money to determine fill requirements.
- Review close out procedures by cashiers, ensure drawer balances and note all variances.
- Investigate equipment or facility problems and notify shift manager.
- Investigate and resolve guest complaints or concerns in accordance with standard procedures.
- Train new team members and update all employees on new procedures or policies.
- Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence.
- Monitors casino cashiering activities on the front line, in the specialty banks, in the main bank and redemption areas.
- Assists in the preparation and coordination of scheduling casino cashiering team.
- Works specialty bank or front line upon request.
- Ensure team members are ready to provide great service.
- Help team achieve service goals.
- Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
- Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
- Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
- Ensures that team members clearly understand and are held accountable for their performance expectations.
- Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
- Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
- Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
- Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
- Recommends and implements change to improve overall team member and guest satisfaction.
Knowledge, Skills, & Abilities:
- Must be able to work independently.
- Must be able to sit, stand or walk for long periods of time (4 hours).
- Must be able to respond calmly and make rational decisions when handling employee conflicts.
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Must be able to work varied shifts, weekends and holidays as needed.
- Ability to speak distinctly and persuasively and ability to communicate with all levels of management in a clear, friendly, and confident manner.
- Must be able to get along with fellow team members and work as a team.
- Must present a well-groomed appearance.
- Must be self-motivated and be able to handle more than one function at a time by being well organized.
- Must be able to read, write, speak, and understand English
Education & Experience Requirements:
- High school diploma or GED required.
- A minimum of 1-2 years related experience required.
- A minimum of 1 year supervisory experience required.
- Ability to communicate with all levels of management in a clear, friendly, and confident manner.
- Good mathematical and clerical aptitude for accurate record keeping.
License Requirements
- Ability to obtain, and maintain an Ohio Casino Control Commission Gaming Occupational License, and a Sports Gaming Employee License.