About this role
Key Responsibilities
- Ensure outstanding customer service at all times.
- Possess a thorough knowledge of the Switchboard, Reservations and Front Desk job functions.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the Front Desk Team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
- Supervise the operations of the Front Desk to ensure an optimal level of service and hospitality is provided to the guests.
- Assist all Departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Shift Manager/Front Office Manager.