Access Control Specialist

I. SUMMARY 
The purpose of this position is to support all aspects of access controls systems, credentialing, and badging administration for employees, contractors, visitors, and authorized personnel. This role supports secure site operations by maintaining badge and biometric records, administering access permissions, troubleshooting access-control issues, auditing badge usage and access rights, and supporting investigations involving access records.

II.  JOB RESPONSIBILITIES AND ACTIVITIES
- Issue, activate, deactivate, replace, and maintain employee, contractor, visitor, and temporary ID badges in accordance with approved access-control procedures.
- Enroll, update, validate, and maintain biometric records while protecting sensitive identity and access information.
- Administer access-control systems, including user profiles, permissions, door groups, schedules, visitor access, and temporary access approvals.
- Configure and validate access levels in coordination with Security, HR, Operations, and authorized department representatives.
- Troubleshoot badge, reader, biometric, enrollment, and access-denial issues; document corrective action and escalate hardware, software, or network-related concerns when needed.
- Capable of installing access control low-voltage systems. 
- Conduct routine audits of badge usage, inactive credentials, terminated access, door permissions, visitor badges, and access rights to support compliance and site security requirements.
- Support onboarding and offboarding by processing access requests, badge returns, terminations, deactivations, and access changes in a timely manner.
- Maintain accurate access-control records, badge inventories, audit logs, request forms, and credential-support documentation.
- Assist security investigations by retrieving, reviewing, and preserving access records, badge history, door activity, and related credential data as directed.
- Coordinate with technical security personnel on access-control system updates, reader performance, database accuracy, issue tracking, and system functionality.
- Provide professional customer service to employees, contractors, visitors, and managers while enforcing access-control standards and confidentiality requirements.
- Perform other duties as assigned.
III.  SCOPE OF AUTHORITY
- Administers badge issuance, activation, deactivation, replacement, and credential updates within approved access-control procedures.
- Updates authorized access levels, door groups, schedules, and visitor permissions based on approved requests and documented business need.
- Maintains badge, biometric, visitor, and access-request records according to confidentiality and document-control expectations.
- Performs routine system and records audits and reports access exceptions, policy concerns, or overdue offboarding actions to Greg Cooks, Sr. Technical Security Specialist.
- Troubleshoots routine badge, biometric, reader, and access-denial issues and escalates technical system, hardware, software, or network concerns as needed.
- Supports investigations by retrieving and preserving access-control records when authorized by Security leadership.
IV. Description of Job Related Contacts 
Internal – site security team, HR, EHS, IT, Operations, Production, Engineering, Facilities, hiring managers, supervisors, and site leadership.
External – Contractors, vendors, visitors, access-control service providers, auditors, and customer security representatives as authorized. Sensitive communication uses approved procedures and Security leadership review when required.

V.  POSITION QUALIFICATIONS AND REQUIREMENTS  
•    High School Diploma or GED required.
•    Minimum 2 years of experience in access control, badging, credentialing, security operations, or administrative support in a security environment.
•    Working knowledge of access-control platforms, badge-printing systems, cardholder databases, door groups, access levels, schedules, reader activity, and audit reporting.
•    Ability to troubleshoot common badge, biometric, reader, enrollment, permission, and access-denial issues and document resolution steps accurately.
•    Strong computer proficiency, including Microsoft Office, access-control software, database entry, reporting tools, shared trackers, and electronic records management.
•    Must pass a comprehensive criminal background check with no felony convictions.
•    Must pass pre-employment drug screening and remain drug-free.
•    Must have reliable transportation.
•    Level 3 DPS License preferred.
•    Excellent attention to detail, organization, customer service, communication, and confidentiality skills.
•    Ability to work independently and as part of a security team in a manufacturing/warehouse environment.

VII. PREFERRED EDUCATION:  
High School Diploma or GED required. Additional coursework, certification, or training in access control, security technology, criminal justice, security management, information systems, or business administration is preferred.

VIII. WORK EXPERIENCE (Years of experience in the industry and functional area):  
•    Minimum 2 years of experience in access control, badging, credentialing, security operations, or security administrative support.
•    Experience using access-control systems such as Lenel, AMAG, Honeywell, or similar platforms preferred.
•    Experience with biometric systems, badge printers, cardholder databases, visitor management systems, access audits, and technical troubleshooting preferred.
•    Security, administrative, access-control, or related technical certification preferred.
        
     IX. OTHER REQUIREMENTS:  
Work on-site in Houston. Support flexible hours, overtime, weekends, or off-shift coverage when required for badging operations, access-control support, audits, investigations, or system issues.
Maintain confidentiality of employee, contractor, visitor, biometric, access-control, security, investigation, customer, and company information.
Work independently, manage multiple access requests and priorities, document credentialing actions accurately, and meet time-sensitive onboarding/offboarding deadlines.
Follow company security, access-control, credentialing, document-handling, and site procedures.