About this role

Essential Duties & Responsibilities

Facilities Operations & Maintenance

- Oversee daily maintenance and repair of community buildings, amenities, equipment, and common areas.

- Develop and implement preventive maintenance schedules, inspections, and procedures.

- Troubleshoot and coordinate repairs involving HVAC, plumbing, electrical, mechanical, and other building systems.

- Conduct routine property inspections to identify maintenance needs, safety concerns, and opportunities for improvement.

- Ensure maintenance requests and work orders are completed accurately, efficiently, and with exceptional customer service.

Team Leadership & Supervision

- Directly supervise Maintenance Technicians, Porters, and Janitorial staff.

- Oversee staffing schedules, work assignments, productivity, and performance.

- Recruit, train, coach, and develop team members to maintain high technical and service standards.

- Establish clear expectations, accountability measures, and safe work practices.

- Foster a collaborative, service-oriented team environment aligned with Action's values.

Vendor & Project Management

- Manage outside contractors and service providers, ensuring quality workmanship and compliance with contractual requirements.

- Obtain and evaluate vendor proposals, coordinate service agreements, and monitor project timelines.

- Assist with planning and execution of capital improvement and major repair projects.

- Partner with the General Manager to identify long-term maintenance needs and recommend facility improvements.

Budgeting, Safety & Compliance

- Assist in developing and managing maintenance and facilities budgets.

- Monitor departmental expenses, inventory, supplies, and equipment.

- Ensure compliance with applicable building codes, safety regulations, and company policies.

- Maintain accurate maintenance records, inspection reports, and preventive maintenance documentation.

- Coordinate emergency response procedures and support building safety initiatives.

Resident Service & Collaboration

- Respond professionally and promptly to resident maintenance concerns.

- Collaborate with the Director of Resident Experience and other department leaders to ensure community amenities and facilities meet elevated hospitality standards.

- Communicate proactively with management regarding maintenance issues, project updates, and operational needs.

- Support a clean, safe, welcoming, and well-maintained community environment.

Qualifications

- 5+ years of experience in facilities management, building maintenance, engineering, or a related field.

- 2+ years of supervisory or team leadership experience.

- Strong working knowledge of HVAC, electrical, plumbing, mechanical, and building systems.

- Experience developing preventive maintenance programs and managing work orders.

- Demonstrated experience supervising maintenance personnel and outside contractors.

- Experience managing maintenance budgets, vendor relationships, and facility improvement projects.

- Strong troubleshooting, organizational, communication, and problem-solving skills.

- Ability to respond to after-hours emergencies as needed.

Preferred

- Experience managing facilities at large-scale residential communities, luxury resorts, private clubs, or master-planned developments.

- Experience overseeing community amenities such as pools, fitness centers, clubhouses, and recreational facilities.

- Experience with capital improvement projects and long-term maintenance planning.

- Familiarity with California building codes, OSHA requirements, and applicable safety regulations.

- Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or relevant HVAC certifications.

Key Competencies

- Technical Expertise: Strong knowledge of building systems, maintenance operations, and troubleshooting.

- Leadership & Accountability: Ability to develop, motivate, and manage a high-performing facilities team.

- Preventive Maintenance: Proactive approach to identifying and addressing facility needs.

- Operational Excellence: Strong planning, organization, and resource management skills.

- Customer Service: Commitment to maintaining exceptional resident experiences and hospitality standards.

- Problem-Solving: Ability to assess issues, prioritize repairs, and implement effective solutions.

- Collaboration: Works effectively with management, employees, residents, and vendors.

Team Member Perks

- Award-Winning Culture: Proud recipient of the Great Place to Work Certification.

- Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here (https://tinyurl.com/actionglassdoor).

- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.

- Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.

- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.

- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.