About this role
What You'll Do
- Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences.
- Recruit, train, coach, and develop a team of Amenity Ambassadors, fostering a culture of service excellence and accountability.
- Establish and maintain elevated hospitality standards, ensuring consistent, personalized service across all resident touchpoints.
- Oversee staffing schedules, daily assignments, and service coverage to ensure seamless operations.
- Build strong relationships with residents, anticipate their needs, and resolve concerns with professionalism and discretion.
- Conduct regular service observations, provide coaching, and identify opportunities to enhance the resident experience.
- Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming.
- Develop and implement operational procedures, training programs, and service quality standards.
What We're Looking For
- 5+ years of hospitality or guest services experience , preferably in luxury hotels, resorts, private clubs, or upscale residential communities.
- 3+ years of supervisory or management experience leading customer-facing hospitality teams.
- Demonstrated success developing teams and delivering exceptional guest or resident experiences.
- Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, service-focused environment.
- Strong organizational skills with experience in scheduling, staffing, and performance management.
- Flexibility to work evenings, weekends, and holidays as operational needs require.
Preferred Qualifications
- Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments.
- Experience overseeing concierge, guest relations, front desk, or amenity operations.
- Background in luxury residential communities, private clubs, or resort-style properties.
- Experience implementing hospitality training programs and service quality initiatives.
Why Join Action?
- Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here (https://tinyurl.com/actionglassdoor).
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Flexible paid time off, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.