Senior System Support Specialist

Your IT Future, Delivered

Senior System Support Specialist

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions . We work beyond global borders and push boundaries across all dimensions of logistics . You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations, Malaysia, Czech republic, India, Germany and the Americas earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

Managing the full lifecycle of the orchestration software, including testing, deployment, support, proactive maintenance, and providing feedback to vendors on bugs and improvement opportunities, will be a key part of this role. Responsibilities also include housekeeping and maintenance activities such as upgrades, patching, and troubleshooting of supported automation tools and the underlying infrastructure. The role involves performing operational acceptance activities to ensure that new automations comply with orchestration standards and best practices.

#DHL #DHLITServices #GreatPlace #AutomateNOW #SPLUNK #Windows #Linux

Grow together

You will investigate incidents, manage problems, and perform troubleshooting while driving continuous improvement through proactive fine-tuning based on regular data analysis using Splunk. In addition, you will configure, implement, and troubleshoot internally developed automations and maintain close collaboration with vendor support teams. Working closely with developers in a DevOps environment, you will ensure that changes to existing deployments are aligned with agreed plans, standards, and best practices.

Success in this position requires building and maintaining strong relationships with colleagues and customers to enable effective cooperation and service delivery. You will also ensure that tool operations and support services are delivered in accordance with IT Operational Standards and ITS processes, meeting agreed service levels and required timescales.

Ready to embark on the journey? Here’s what we are looking for:

- Experience Linux (basic administration) and Windows (power user)
- 3 - 6 years of experience in IT operations department supporting business critical systems in the corresponding area
- Basic SQL knowledge
- fluent English
- analytical skills
- communicative
- Experience with OS related programming especially shell scripting knowledge
- Results oriented and driven by goal achievement with a strong focus on high quality
- Experience in IT operation support in big IT operations environment
- Good in troubleshooting skills (experience from Operations)
- Solid in building and managing partnerships
- Solid in flexibility and stress management

Nice to have:

- IT support experience
- Knowledge of ITIL, Automic, AutomateNOW! and SPLUNK
- Working experience with workload automation / orchestration tool
- Experience with work in multi-cultural environment

An array of benefits for you:

- An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service
- Annual bonus
- On-going professional & technical training and certifications
- Flexible working hours with home office possibilities
- Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership
- Multisport card, Discounts with selected partners, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more