Senior System Support Specialist - BMC Discovery

Your IT Future, Delivered

Senior System Support Specialist - BMC Discovery

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions . We work beyond global borders and push boundaries across all dimensions of logistics . You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Server Inventory Management (SIM) team is continuously expanding.

#DHL #DHLITServices #GreatPlace

Grow together   
As a Senior System Support Specialist, you will play a key role in supporting and improving our BMC Discovery service .

You’ll:

- be responsible for administering our BMC Discovery infrastructure, which includes appliances (clusters), consolidator, and outposts,
- monitor discovery activities, troubleshoot credential and connectivity issues across various technologies and ensure the reliability and accuracy of discovery processes,
- also develop, maintain, and enhance custom TPL patterns to support business and technical requirements,
- be driving data quality by identifying and resolving discovery gaps, data inconsistencies, and configuration issues to ensure our service is running smoothly and providing accurate and trustworthy data to our stakeholders.

Ready to embark on the journey? Here’s what we are looking for:

- Experience working within large-scale enterprise IT environments.
- Previous exposure to BMC Discovery or ServiceNow Discovery (or another agentless discovery solution).
- Understanding of CMDB architecture, configuration management principles, and ITIL Foundation practices.
- Networking concepts such as TCP/IP, DNS, ports and protocols, WMI, SSH, PowerShell, APIs, and HTTPS.
- Good knowledge of troubleshooting Linux and Windows servers.
- Experience with modern infrastructure technologies across on-premises, Microsoft Azure, and Google Cloud Platform (GCP) environments.
- SQL, preferably with experience in Teradata or other enterprise database platforms.

Nice to have:

- Bash and PowerShell scripting for automation, administration, and troubleshooting.
- Basic understanding of Kubernetes and containerized environments.
- Python for automation, data processing, and operational tooling.

An array of benefits for you:

- An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, Up to 3 additional personal paid days off for long-term service.
- Annual bonus.
- On-going professional & technical training and certifications.
- Flexible working hours with home office possibilities (up to 3 days HO per week).
- Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership
- Multisport card, Discounts with selected partners, Company events and Health Days, Fruit days, One-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more.
 
Great Team

Hi, my name is Michal Krmencik and I’m a line manager within the Service Inventory Mangeemnt team (SIM). I started my career at DHL IT Services back in 2015, when I took a role as a System Support Specialist in the iQSonar team. As I gained more hands-on experience with IT Operations Management I then moved to the SIM team in 2023 where I became the owner and manager for the BMC Discovery service/team. We’re looking for a new colleague to join our team. If I could describe the ideal candidate I would say it’s someone who sits at the intersection between ITOM, Data Analysis, Infrastructure Engineering and Security. As a BMC Discovery admin you’ll be touching a lot of different technologies so it’s imperative you have a blend of deep technical platform knowledge and excellent cross-team communication skills. Together with the strong support of a multinational & diverse team, we are working on our common ambition – technology. Looking forward to having you onboard!