About this role

This role is for one of our clients

Industry: Marketing Services
Seniority level: Mid-Senior level

Experience: 4+ yrs
Location: Mumbai, Maharashtra, India
Job Type: Full-time

Key Responsibilities
Account Support & Client Servicing
Support day-to-day management of client accounts under guidance from senior team members.
Act as a point of contact for routine client queries and coordination.
Build a working understanding of each client's business, objectives and requirements.
Maintain consistent, professional communication with clients.
Campaign & Delivery Support
Help translate client briefs into campaign plans, timelines and requirements.
Coordinate with internal partnership, creator, operations and analytics teams for smooth delivery.
Track campaign progress and flag issues or delays proactively.
Ensure timelines, reporting and basic commercial commitments are met.
Reporting & Analysis
Assist in tracking revenue, GMV, campaign performance and other key metrics.
Support the creation of weekly/monthly reports and reviews.
Help identify basic trends or gaps in campaign performance.
Coordination & Documentation
Maintain trackers, action items and follow-ups for assigned accounts.
Coordinate across internal teams to resolve day-to-day issues.
Escalate risks or client concerns to senior team members when needed.
Candidate Profile
3 to 5 years of experience in account management, client servicing, customer success or a related field.
Good to have experience of Influencers, influencer marketing or affiliate marketing.
Basic understanding of e-commerce, D2C, or digital marketing is a plus.
Good communication skills, both written and verbal.
Detail-oriented with strong organizational and follow-through skills.
Comfortable working with data, spreadsheets, and basic reporting.
Eagerness to learn, take initiative, and grow within a fast-paced environment.
Ability to manage multiple tasks and coordinate with different teams.
Preferred Background
E-commerce, marketplace, or quick-commerce businesses
Creator economy, affiliate commerce, or digital marketing companies
Client servicing or coordination roles in startups or agencies
What Success Looks Like
Within the first six months, the Account Manager should be able to:
Independently handle routine client communication and coordination.
Support campaign execution with minimal supervision.
Maintain accurate trackers, reports, and documentation.
Build a foundational understanding of client accounts and internal processes.
Take on increasing ownership of tasks, moving toward independent account handling.
Must-have skills
Client servicing, Critical Thinking, Cross Selling
Good-to-have skills
Influencer marketing, Affiliate Marketing, Business development