HR Operations Support Analyst 1, Officer

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe.  The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as HR Operations Support Analyst 1, Officer based in Taguig, Philippines.   Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to;

Supporting the administration of employee benefits programs by processing transactions, maintaining data accuracy, responding to employee inquiries, and assisting with benefits operations. Ensures timely and accurate execution of benefits processes, compliance with established procedures, and effective resolution of routine issues while delivering a positive employee experience.

Responsible for posting and reviewing financial transactions in the General Ledger, performing GL proofing and reconciliations, and ensuring the accuracy, completeness, and compliance of accounting records. Supports month-end close activities and resolves accounting discrepancies in a timely manner

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

- Benefits Processing – includes but not limited to
• Reimbursement and allowances processing such as medical allowance, childcare allowance, education assistance
• Life and medical insurance enrolment for new hires, transferees and dependents and any engagement with benefit vendor on behalf of the employees (excludes vendor management)
• Leave entitlements and other benefits inquiries or requests
•  Preparation of adhoc reports and analysis and other report requirements including: Perform eligibility checking, validation of supporting documents and securing necessary approvals on benefits and allowances to be granted to employees
- This requires in-depth knowledge of company policies & other systems interface.
- Able to communicate benefit rules, policies, and delivery to employees as necessary (for in scope processes)
- Generation and delivery of reports to various requesters (employees, third parties, HR, etc.) as requested/needed
- Act as tier 2 point of contact for escalations, issue resolution and policy clarification related to Benefits.
- Manage different Inquiry Mgt Tool such as but not limited to SNOW cases and provide resolution.
- Process Vendor Payments and reclass journal entries for proper business charging.
- Provide ad-hoc services as required by the Business or HR
- Contribute to a culture of continuous improvement within the Benefits team.
- Administer all data needs in relation to Benefits process conforming to service levels and timeframes
- Participate in projects/additional functions as required/necessary
- Provide document management, draft and keep current complete operations process manuals including flow charts with key control points, process steps and procedures.
- Provide the customer with support and data for internal and external audits.  Ensure compliance with existing standards and other applicable laws.
- Handle and perform compliance testing to ensure that processes meet business controls requirements.
- Expected to maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled through accurate and timely performance of processes
- Serve as back up resource for other service owners as needed
- Responsible for documenting Root Cause Analysis (RCA) for any service delivery issue or misses depending on severity
- Accurately post and record financial transactions in the General Ledger (GL) in accordance with accounting policies and procedures.
- Ensure transactions are recorded in the correct accounting period and account classification.
- Collaborate with internal stakeholders to obtain information required for accounting entries and reconciliations.
- Able to identify work process improvements and issue prevention and discuss with Team Leader
- Qualifications:
- Preferred has Bachelor's degree in Accounting, Finance, or a related field
- 0-2 years relevant experience
- Proficiency in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills

Education:

- Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/de

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## Job Family Group:
Operations - Core
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## Job Family:
Operations Support
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## Time Type:
Full time
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## Most Relevant Skills
Please see the requirements listed above.
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## Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.