About this role
As a Senior Digital Business Analyst at Heathrow, you will play a vital role in driving Heathrow’s Digital Future – one of our six strategic beacons shaping airport-wide transformation. You’ll partner with Heathrow’s Digital, Data and Tech functions to create pragmatic solutions that deliver operational efficiency, resilience, and improved passenger experiences. Reporting to the Head of Programme Delivery, you will guide digital projects from design to delivery, ensuring that user needs, business value, and technology come together to deliver measurable benefits.
- Strong analytical and problem-solving skills with the ability to translate business needs into digital solutions.
- Experience leading digital transformation or technology-driven projects in large organisations.
- Ability to manage multiple priorities and deliver outcomes in a fast-paced environment.
- Excellent communication and stakeholder management skills with experience engaging senior leaders.
- Proficiency in using business analysis and service design tools such as process mapping, user stories, or service blueprints.
- Understanding of agile delivery methods and collaboration across cross-functional teams.
Ideally you’ll also have
- Experience in the aviation, transport, or infrastructure sectors.
- Knowledge of data-driven decision making and digital product lifecycle management.