Senior Total Rewards Consultant

Job Profile:
Total Rewards Specialist 3

Job Family:
Total Rewards

Time Type:
Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides complex human resources information to employees, vendors, and/or other parties in order to ensure timely and accurate benefit transaction processing.

Job Description:

Behind every benefits question is an employee making an important decision about their health, family, or future. Join ASU’s Total Rewards team and help make those decisions easier through clear guidance, responsive service, and thoughtfully managed programs.

In this role, you will provide consultation and administer assigned ADA, benefits, leave, retirement, and/or workers’ compensation programs serving ASU and the Arizona University System. Working with limited supervision and guidance from Benefits Design & Management leadership, you will resolve complex questions, strengthen program administration, and help turn plan and policy changes into clear information and effective support for employees and university partners.

Position Salary Range:

$67,000 - $72,000 DOE

Essential Duties:

- Provide consultation, program administration, and data management across both Benefits Program Management units for assigned programs, including ADA case management, health and welfare benefits, leaves, retirement, voluntary benefits, and workers’ compensation.
- Help employees, ASU leaders, and HR partners understand program requirements, navigate complex situations, and identify appropriate solutions.
- Administer qualified domestic relations orders (QDROs), qualified medical child support orders (QMCSOs), and subpoenas.
- Design, deliver, and evaluate training and communications that increase employee understanding of available programs across all ASU campuses, including new-hire orientations, employee presentations, pre-retirement seminars, and leave management training.
- Collaborate with benefits staff, HR Service Delivery, and field HR liaisons to provide consistent guidance on program policies and provisions.
- Research and interpret applicable regulations, statutes, policies, and plan provisions to resolve technical issues and support compliance.
- Consult government agencies, technical professionals, and peer employers as needed, and escalate complex issues to Total Rewards leadership.
- Analyze proposed benefits and retirement plan changes and leave policy recommendations, and assist with their preparation and implementation.
- Participate in Total Rewards surveys and research legislative, judicial, and market developments to recommend and implement program improvements.
- Collect and analyze statistical and performance data, provide findings to leadership, and develop systems that support program administration and leave management.
- Update faculty and staff policies, summary plan descriptions, guides, websites, forms, and procedures to reflect program changes and applicable federal and state requirements.
- Audit programs, identify potential exposure or liability, and recommend improvements to processes, policies, plan documents, and communications in accordance with federal, state, ASU, and Arizona Board of Regents requirements.
- Support ASU leadership and HR liaisons with program initiatives, audits, and reporting related to benefits, disability, retirement, and leaves.
- Participate in annual Open Enrollment and other benefits and retirement plan implementations for faculty, staff, and administrative personnel.
- Collaborate across Total Rewards, HR, and ASU departments to ensure accurate administration, reliable data, coordinated service, and consistent communications across all campuses.
- May coordinate the work activities of other Total Rewards staff members.

Desired Qualifications:

- Experience with progressively greater responsibility for administering, developing, and implementing ADA, benefits, retirement, and/or leave programs or systems.
- Knowledge of federal and state laws, regulations, policies, and directives governing benefits, retirement, and leave programs.
- Understanding of benefits, retirement, and leave management principles, practices, and methods.
- Experience improving processes and using technology to increase program efficiency, effectiveness, and service quality.
- Knowledge of integrated human resources information systems and their operational requirements.
- Experience using human resources, customer service management, and third-party vendor systems.
- Experience collecting and analyzing data, conducting research, and developing recommendations or alternative solutions.
- Experience translating technical information into clear employee communications, training materials, and presentations.
- Effective verbal communication, interpersonal, presentation, and team-building skills.
- Ability to collaborate with a variety of stakeholders within and outside the university.
- Ability to apply sound judgment, critical thinking, and problem-solving skills to anticipate needs, evaluate options, and achieve objectives.
- Ability to adapt to changing priorities, address conflicting demands, and maintain responsive service.

Working Environment:

- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse;
- Required to stand for varying lengths of time and walk moderate distances to perform work;
- Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

Department Statement:

The Office of Human Resources' mission is to enhance the transformative power of people.

Driving Requirement:
Driving is not required for this position.

Location:
Campus: Tempe

Funding:
No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub .

To be considered, your application must include all of the following attachments:

- Cover letter
- Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU   Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.