Organizational Change Manager

Are you skilled at guiding clients through change and driving Microsoft 365 adoption? Do you help ensure project success through change strategy, communication, and user adoption?
 
We are looking for an Adoption and Change Management Consultant for our Calgary Branch located in Calgary to deliver consultative services directly to our clients and to build relationships with our stakeholders and project teams. You will play a key role in ensuring projects and change initiatives meet objectives on time and on budget by increasing employee adoption and usage of our technical solutions focused in Microsoft 365. You will support the identification and mobilization of a change network for our clients and provide change management expertise in the areas of change strategy & planning, communications, training, and user adoption support.

A Day in the Life:

- Build strong client relationships by understanding business needs, providing an exceptional client experience, and helping clients maximize the value of new technologies

- Collaborate with clients, stakeholders, and project teams to assess the people, process, and business impacts of technology changes

- Gather requirements and insights through interviews, workshops, stakeholder engagements, and impact assessments to support adoption and change management strategies

- Develop and maintain comprehensive Organizational Change Management (OCM) plans, including governance, stakeholder engagement, communications, training, adoption, and ongoing support

- Partner with technical consultants and client teams to integrate the people side of change into technology implementations and establish effective governance approaches

- Create and execute communication plans, leveraging multiple channels to deliver clear, timely, and audience-appropriate messaging

- Design role-based training strategies and develop engaging learning materials tailored to executives, business users, frontline workers, and other stakeholder groupsFacilitate workshops, training sessions, and stakeholder meetings to drive awareness, readiness, adoption, and business outcomes

- Develop practical adoption resources, support materials, and end-user enablement tools that help users gain value from new technologies

- Monitor adoption metrics, usage trends, and stakeholder feedback, recommending improvements to increase engagement, adoption, security, consistency, and user satisfaction

- Manage priorities, deliverables, and project coordination activities across multiple client engagements while maintaining high-quality outcomes

- Contribute to Long View’s OCM Community of Practice, support organizational initiatives and compliance programs, and assist with other change, communication, and project-related activities as needed

What You Bring:

- 2+ years of experience supporting organizational change, technology adoption, training, communications, business analysis, project delivery, customer success, or a related discipline

- Experience working directly with clients or stakeholders in a consulting, project delivery, customer success, or advisory environment

- Experience supporting technology implementations or adoption initiatives. Exposure to Microsoft 365, Copilot, Teams, or SharePoint is an asset

- The ability to gather requirements and understand how change may affect different roles and user groups.

- Experience developing clear, audience-focused communications, training materials, or adoption resources.

- Strong written and verbal communication, facilitation, and presentation skills.

- The ability to manage multiple priorities, meet commitments, and follow established delivery processes.

- A willingness to receive feedback, learn from more experienced colleagues, and continuously develop your consulting and OCM capabilities.

- Previous experience in business analysis, project coordination, customer success, communications, or learning and development is an asset.

What Makes You Extra Awesome:

- Organizational Change Management certification (Prosci)

- Certified Microsoft Service Adoption Specialist

- Accredited Instructional Designer/Trainer

- Technical certification in a Microsoft application or platform (M365, SharePoint, Dynamics)

- Certification with other technology platforms or methodology such as ITIL, SAP, or Google

- Experience developing training videos, quick-reference guides, quizzes, presentations, or other user adoption resources

- Previous experience as a Business Analyst and the ability to deliver BA engagements if required to meet utilization targets and skill demand

Why Work at Long View:

- Great people and culture

- Flexible Work Environment

- Interesting work – Be part of exciting projects while accessing all the latest technologies

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

Expected Base Salary Range. Plus additional variable incentives.