About this role
Major Responsibilties
1. Primary responsibilities for customer
service operation:
a) Opens and closes customer accounts:
b) Obtaining proper identification of
customers in according to branches operating procedure.
c) Ensure that customer reviews and signs
General Terms and Conditions applicable to the operation of the account.
d) Provides customers with all relevant
account-opening forms, including signature card.
e) Ensure that all account opening criteria
are properly filled
f) Prepares files and ensures that
completeness and those signatures are appended.
g) Input all appropriate static data into
the bank’s administrative system.
h) Ensure new customers are issued bank customers’
card
i) Follow the bank’s procedure for business
license verifications
j) Manage adequately all keys, deliverables,
and customers files
k) Processing all cash and none cash
transactions, such as withdrawal, Deposit, cheque, account to account, currency
exchange and so on.
l) Tally deliverables, Cash, etc and run EOD
at the branch/Outlets.
m) Authorize transactions in the system
based on their assigned limits.
n) Authorize data entries in the system for
account opening based on assigned authorities.
2. Provides the highest level of customer
service in a positive, courteous and enthusiastic manner to employees,
customers/clients and the community.
3. Promotes an Advisory Culture in all
branch activities. Greets all customers promptly and shows a genuine interest
in meeting their needs. Maintains customer as first priority in all
interactions. Processes all customers efficiently and in accordance with
standard operating procedures. Manages activities to ensure maximum customer
service at all times. Communicates effectively both in writing and verbally
with current and potential clients.
4. Maintains a strong working knowledge and
adheres to all Bank’s Policies and Procedures, as well as all branch delivery
policies, procedures, systems and programs used to serve customers and maintain
efficient bank records.
5. Asks the right questions during customer
interview to determine additional financial needs and which product solution is
right for them.
6. Opens new accounts, and effectively cross
sells banks products and services. Counsels customers within scope of
authority. Responds
to questions on complicated accounts. Refers
more complex customer matters to branch management
Participates in various marketing campaigns.
Identifies internal and external business development opportunities.
7. Ensures security of branch and
confidentiality of customer information as per the bank’s code of ethics.
8. Monitors changes in Bank policies,
procedures, products, rates etc. Attends ongoing training and meetings as
required.
9. Receive and respond to customer service
account inquiries on account balances, transaction details, statements and fees
and charges
10. Comply with all bank’s policies and
procedures during process of customers transactions related to customer
services, such transfer
application, cheque process, etc.
11. Maintain adequate customers filing
system in the branch.
12. Authorization of cash transactions and
a/c to a/c transfers, currency exchange transactions up to assigned limit.
13. Responsible for overall operation of the
branch including custody of vault, checking and verification of all
transactions’ slips, till denomination report and till contract report.
14. Any other assignment as given by the
line manager.
### Requirements
Educational Qualifications:
- Bachelor degree in Economic, Business
Administration, Finance, Islamic Banking and Management and related fields
- Islamic knowledge and certificates
Relevant Experience:
- 2 Years Customer Facing experience (prefer in banking
sector)
Skills & Competencies:
- Problem solving
- Leadership and team management
- Adhere to Procedure
- Ability to handle difficult
situations
- Analytical Thinking
- Ability to speak Dari, Pashto
and English languages
- Organizational Knowledge
- Positive Attitude
- Punctuality Skills
- Creativity and Initiation