Lobby Ambassador Intern

Lobby Ambassador Intern

Location: The Palm, Dubai, UAE
Industry: International Branded Resort
Position: Lobby Ambassador Intern
Basic Salary: AED 1,000 per month

Position Overview

We are seeking a friendly, enthusiastic, and service-oriented Lobby Ambassador Intern to join an international branded resort on The Palm, Dubai. This internship offers an excellent opportunity for an aspiring hospitality professional to gain practical experience in a luxury resort environment while learning international hospitality standards and guest service practices.

The successful candidate will assist the Guest Relations and Front Office teams in creating a welcoming atmosphere, providing helpful information, and ensuring guests receive a positive first impression throughout their stay.

Key Responsibilities

- Welcome guests with a warm, friendly, and professional attitude upon arrival.
- Assist guests with general enquiries and provide information about the resort's facilities, restaurants, and services.
- Support the Guest Relations and Front Office teams with daily operations.
- Assist guests with directions within the resort and guide them to the appropriate departments.
- Help maintain a welcoming, organized, and presentable hotel lobby.
- Observe guest needs and promptly communicate requests to the relevant hotel departments.
- Assist with guest arrivals, departures, and VIP arrangements under the supervision of senior team members.
- Support the team in handling guest feedback and ensuring guest satisfaction.
- Maintain professional grooming and adhere to the resort's brand standards.
- Participate in departmental training sessions and learn standard operating procedures.
- Perform other reasonable duties assigned by the supervisor or department head.

Requirements

- A genuine interest in hospitality, tourism, or hotel management.
- Good English communication and interpersonal skills.
- A friendly personality with a positive, helpful, and professional attitude.
- Well-groomed, presentable, and confident when interacting with guests.
- Willingness to learn and work as part of a multicultural team.
- Strong customer service orientation and attention to detail.
- Flexibility to work shifts, weekends, and public holidays as required.
- Previous hospitality experience is an advantage but not essential.
- Additional language skills, particularly German, Spanish, Chinese, or French, are an advantage.

Employment Package

- Basic Salary: AED 1,000 per month
- Shared accommodation
- Transportation
- Employment visa
- Medical insurance
- Meals