About this role
This role plays a critical part in enabling the implementation the
Experience Centres/Stores sales and service strategy across both nonowned
and owned stores.
• This Regional role focuses on Execution, Operations, Compliance, and
Performance Management at the store level. It acts as an extension of
the centre (Channel) team, ensuring that strategy, set by the centre, is
effectively implemented in the regions. This role drives store
performance through operational excellence, adherence to compliance,
and execution of service initiatives.
• With store staff management now centralized under the Manager role,
this position will focus assisting in driving sales performance, customer
engagement, and market optimisation. It will also introduce a stronger
level of independence in evaluating store sales effectiveness without
direct operational oversight.
Education:
Minimum of relevant 3 year Degree /
Diploma or related
Experience:
At least 3 years experience in a retail
operations, sales execution, or business
performance role, preferably in the
telecommunications or consumer services
industry.
• Strong background in store operations
management, compliance enforcement, and
sales execution.
• Experience in managing dealer or franchise
relationships and optimizing store
performance.
• .Experience working cross-functionally with
central teams to execute on-the-ground
initiatives effectively.
• Experience in customer engagement and
experience management, ensuring high
satisfaction and retention in the postpaid
segment.