Assistant Maintenance Manager

ASSISTANT MAINTENANCE MANAGER

JOB DESCRIPTION

Thrive Community Management is built upon a shared passion - a devotion to create meaningful relationships. The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community: a place to call home, for neighbors to build real and lasting friendships with, and to create memories for a lifetime.

POSITION SUMMARY

The Assistant Maintenance Manager is a hands-on leader responsible for supporting the daily maintenance operations. This role partners closely with the Maintenance Manager to ensure the community is maintained to the highest standards of safety, cleanliness, and resident satisfaction. The Assistant Maintenance Manager provides technical expertise, helps oversee service request completion, supports preventative maintenance programs, coordinates vendor activities, and assists with training and mentoring maintenance team members.

The ideal candidate is a motivated maintenance professional with strong troubleshooting skills, a commitment to exceptional customer service, and a desire to grow into a maintenance leadership role. The Assistant Maintenance Manager must be able to balance daily maintenance responsibilities while helping drive operational excellence and supporting the overall success of the community.

REPORTS TO: Maintenance Manager, Community Manager

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES

Maintenance Operations

- Assist in overseeing daily maintenance operations, including HVAC, plumbing, electrical, appliance repair, carpentry, painting, groundskeeping, and general repairs.

- Prioritize and complete maintenance service requests in a timely and professional manner.

- Execute and help oversee apartment make-ready and unit turn processes to ensure homes are move-in ready.

- Conduct routine inspections of apartments, common areas, amenities, and building systems, identifying immediate and preventative maintenance needs.

- Assist with preventative maintenance programs and ensure completion of scheduled maintenance activities.

- Maintain community appearance, safety, and operational functionality at all times.

Leadership & Team Support

- Serve as the maintenance lead in the absence of the Maintenance Manager.

- Assist with scheduling, assigning, and monitoring work orders to ensure quality workmanship and resident satisfaction.

- Support the training, onboarding, and development of maintenance technicians.

- Foster a positive, team-oriented culture centered on accountability, professionalism, and responsiveness.

- Coordinate and work alongside vendors and contractors to ensure projects are completed on time and according to company standards.

Resident Experience

- Deliver exceptional customer service to residents and internal teams.

- Address resident maintenance concerns with urgency, professionalism, and effective communication.

- Help create a clean, safe, and welcoming environment for residents and guests.

- Support resident retention by ensuring quality service and consistent community standards.

Administrative & Operational Support

- Assist with inventory management, supply ordering, and maintenance budget controls.

- Support vendor invoice processing and maintenance-related expense tracking.

- Maintain accurate records related to work orders, inspections, preventative maintenance, and regulatory compliance.

- Ensure all maintenance activities are performed in accordance with company standards and applicable local, state, and federal regulations.

- Participate in the on-call rotation for evenings, weekends, and emergency situations as required.

PERFORMANCE OBJECTIVES

- Service Request Resolution and Timeliness

- Make-Ready Completion and Quality

- Preventative Maintenance Compliance

- Resident Satisfaction Scores

- Property Appearance and Community Standards

- Vendor and Contractor Performance

- Budget Compliance

- Team Support and Development

SKILLS, EDUCATION, AND EXPERIENCE

- High school diploma or equivalent required.

- 2+ years of multifamily maintenance experience preferred.

- Prior leadership, mentoring, or supervisory experience preferred.

- Strong knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, painting, and general maintenance.

- EPA Certification preferred; HVAC certification strongly preferred.

- CPO (Certified Pool Operator) certification preferred.

- Understanding of preventative maintenance programs and building systems.

- Strong problem-solving, communication, and organizational skills.

- Working knowledge of OSHA standards and maintenance safety practices.

- Valid driver's license and reliable transportation required.

- Ability to lift up to 50 pounds and work in varying indoor and outdoor conditions.

BENEFITS

- Full-time employment, bi-weekly pay schedule.

- Competitive compensation with opportunity for growth and advancement.

- Benefits include health, dental, and vision insurance, 401(k) with company match, generous PTO, apartment discounts, annual bonus opportunities, and free gym membership.