About this role
Requirements:
- Own the automation roadmap and increase the share of automated tasks across Operations.
- Find opportunities by analysing where time is lost, errors occur or work is repeated. Prioritise those with a clear baseline and measurable value.
- Redesign processes with their users and control owners. Agree where AI adds value, where fixed rules work better and where a human must decide.
- Build prototypes and working automations, and work with Product and Engineering on integrations and production support.
- Test against real conditions (incomplete inputs, unexpected outputs, failed dependencies). Agree data, permissions and controls before launch, with human review and a manual fallback.
- Lead rollout with operational managers and support colleagues through adoption.
- Track quality, usage and benefits against baseline, including review and support costs. Fix failures, and document ownership, monitoring and recovery after launch.
Requirements:
- 5+ years in operations, process excellence, automation or a similar field.
- Hands-on experience building and launching AI and automation in live operations, with measurable results.
- Ability to size opportunities and turn them into a prioritised roadmap.
- Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.
- Experience testing AI workflows and designing human review and exception handling.
- Experience working with Product and Engineering, and managing direct reports.
Nice to have:
- Financial services, fintech, brokerage or payments background.
- Automation in Customer Support, KYC or FinCrime/AML.
- Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL.