Assistnt Guest Services Manager

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Compensation

- A fixed monthly salary of AED 4,500 offered as part of this exciting career opportunity

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

- A
proven track record in a similar role in a Luxury Hotel environment,
delivering sensational Guest Experiences synonymous with FIVE's
award-winning Service Quality.
- Exceptional
skills in Improving Customer Satisfaction through Personalised Calling
Services, showcasing a commitment to Industry-Leading Standards.
- 'FIVE-Styled’
Visionary thinking by finding creative solutions, while taking Ownership
for all duties and tasks assigned.
- The
ability to focus on Guests’ Needs, with a calm and courteous attitude that
reflects the ‘Vibe at FIVE.’
- In-depth
Knowledge of Guest Services, Hotel Amenities, Local Attractions and
Industry Trends.
- Next-Level
Supervisory and Leadership skills, effectively leading and inspiring the
FIVE Tribe to New Heights
- Excellent
interpersonal skills to engage effectively with Guests, FIVE Tribe
Members, and stakeholders.
- A
Welcoming and Enthusiastic Energy that sets the tone for a Sensational
Guest Experience.
- Impeccable
communication skills, both verbal and written, with fluency in English
(Additional languages are a Plus).
- A
professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming
Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Hands-on
attitude fueled by a 'Can-Do!' spirit.
- Delivers 'FIVE-Styled' Service, exceeding even the
most discerning Guest’s Expectations.
- Provides outstanding Guest Services through
Personalised Telephone Interactions, ensuring each guest feels attended to.
- Champions and Oversees the day-to-day operations of
the Guest Services Calling Team, fostering a culture of Excellence and
Continuous Improvement.
- Devises and Enforces Calling Scripts and Communication
Protocols, ensuring consistency and uniformity in interactions.
- Addresses and Resolves Guest Inquiries, Concerns, and
Special Requests over the phone promptly and professionally.
- Deploys innovative approaches to Elevate Guest
Engagement and Satisfaction during phone interactions.
- Partners with the Marketing Team to promote Special
Offers, Events, and Personalised Experiences through calling campaigns.
- Collaborates with other departments to furnish Precise
and Timely Information to guests regarding hotel Services, Amenities, and Local
Recommendations.
- Implements and Upholds stringent Security and
Confidentiality Protocols when handling guest information and requests.
- Conducts regular Training Sessions for the Guest
Services Calling Team, ensuring adherence to Service Standards and knowledge of
Industry Trends.
- Stays Abreast of Industry Trends in Guest Services,
identifying opportunities to enrich the FIVE guest experience.

What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

You Connect

You recognise how your work affects the
wider team, the guest, and the business, and you act accordingly.

You
Represent the Brand

In
every interaction, whether with a guest, a colleague, or a partner, you
conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what
falls within your remit, and you see it through to completion with minimal
oversight.

You Deliver

Your
work is accurate, timely, and consistently meets the standard expected, while
understanding how it connects to the wider business, team output and
commercial results.

You Grow

You receive feedback constructively,
develop your capabilities with intent, and approach every challenge as an
opportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.
Apply: https://careers.fivehotelsandresorts.com/jobs/Careers