Health Care Navigator

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MiSide is a trusted, full-service partner that people of all ages and backgrounds can turn to for help with everything from early childhood development, mental health and wellness, employment, and wealth management to finding a place to call home.

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POSITION SUMMARY:

The Health Care Navigator is responsible for providing services that include connecting Veterans to VA health benefits or community health care services where Veterans are not eligible for VA care. Health Care Navigator will provide case management and care coordination, health education, interdisciplinary collaboration, coordination and consultation, and administrative duties. Health Care Navigator will work closely with the Veterans primary care provider and members of the Veterans assigned interdisciplinary treatment team.

Essential Job Duties:

Assessment, Veteran Engagement, and Care Coordination

Assumes primary responsibility for the delivery of non-clinical assessment.

- Identify barriers to care

- Cause and impact of barriers

- Highlight strengths, limitations, risk factors, and internal/external support services

The SSVF Health Care Navigator works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals.

- To facilitate shared decision making of the Veterans care

- To serve as a resource for education and support for Veterans and families

- Helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran

The health care navigators emphasis is on community services, outreach, and referrals needed for the Veteran and the navigator may also participate in the overall veterans plan.

- The plan is developed in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others, and incorporates measurable goals

- The SSVF health care navigator monitors Veterans progress, maintains comprehensive documentation, and provides information to treatment team members when appropriate

The HCN provides comprehensive case management and care coordination across episodes of care.

- Acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes

- Directs activities to maximize effectiveness, efficiency, and continuity of care for Veterans

- Provides case management services to Veterans, serves as the liaison to VA and community health care programs, and represents the program in contacts with other agencies and the public

- Helps coordinate supportive and additional services with the Veteran

- Ensures and links Veterans and caregivers to supportive services, which include, but are not limited to, housing, financial benefits, transportation

- Coordinates referrals to VA, community health clinics, and other programs needed to ensure access to health care. The incumbent follows the care plan to facilitate adherence and collaborates with community providers to maximize the use of VA and community resources.

Health Education

- Assists in identifying the Veteran and family's health education needs and provides education services and materials that match the health literacy level of the Veteran

- Provides ongoing education support as needed to the Veteran and family member

- Identifies VA and community resources to prevent disease and promote self-care

Collaboration, Coordination and Consultation

- To ensure the best possible care, HCN collaborates with other disciplines involved in providing care

- Regularly consults with other team members and appropriately assesses and addresses the needs of the Veteran

- The HCN will adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws, and agency policies (e.g., critical incident reporting, HIPAA, Duty to Warn)

Administrative Duties and Systems Improvement

- The HCN participates in expanding the knowledge related to health care navigators and the Veteran population. The health care navigator identifies systemic barriers within the organization, communicates with organizational leadership about these barriers, and works collaboratively to find viable solutions.

- The HCN assists in developing policy, procedures, and practice guidelines related to the specialty program using knowledge gained from research or best practices

- The HCN develops relationships with community leaders, VA staff, and other referral networks. The health care navigator provides subject matter expert consultation to staff and community providers on the specialty area of practice.

Qualifications

MINIMUM JOB REQUIREMENTS:

- A bachelors degree in a social services field is required; a masters degree is preferred.

- At least one years experience in the examination, evaluation and treatment of individuals who present with behavioral and/or physical health needs.

- Possession of a valid drivers license and have access to a private vehicle for day-to-day job performance

COMPENSATION:

Full-Time, Union Position. Salary based on experience and qualifications.

Competitive benefits package

MiSide is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.