Accounting Services Associate II

Job Track Description

- Performs Order-to-Cash (OTC) activities based on established procedures and accounting standards.
- Utilizes SAP, MS Excel, reporting, and analytical skills to support business operations and finance processes.
- Requires 2 to 3 years of relevant OTC experience along with strong accounting knowledge and reporting capabilities.

General Profile

- Possesses 2 to 3 years of hands-on experience in the Order-to-Cash (OTC) domain.
- Applies accounting principles, SAP knowledge, and operational expertise to complete assigned work.
- Demonstrates process improvement, innovation, and transformation experience.
- Works within established procedures and practices while maintaining service quality and compliance.
- Functions effectively with moderate supervision and manages responsibilities independently when required.

Functional Knowledge

- Strong understanding of OTC processes, accounting principles, SAP systems, and reporting requirements.
- Proficient in MS Excel and preparation of operational and financial reports.
- Knowledge of SLA-driven environments and service delivery expectations.

Business Expertise

- Understands how OTC operations support overall business objectives and customer satisfaction.
- Contributes to continuous improvement initiatives and operational excellence programs.
- Demonstrates awareness of process efficiencies, innovation opportunities, and transformation initiatives.

Impact

- Contributes to team performance through accurate transaction processing, reporting, and issue resolution.
- Ensures quality service delivery while adhering to SLA commitments and business deadlines.
- Supports operational excellence through process improvements and effective escalation management.

Leadership

- No direct supervisory responsibilities.
- Self-driven individual capable of independently managing workload and priorities.
- Supports team development through knowledge sharing; experience in training and assisting peers is an added advantage.
- Demonstrates ownership and accountability in handling escalations and operational challenges.

Problem Solving

- Applies analytical and problem-solving skills to identify, investigate, and resolve operational issues.
- Efficiently addresses queries and concerns and escalates matters appropriately when necessary.
- Supports reporting requirements and identifies opportunities for process enhancements and operational efficiency.

Interpersonal Skills

- Possesses strong verbal and written communication skills.
- Effectively exchanges information and collaborates with internal stakeholders and team members.
- Demonstrates a team-player mindset while working effectively both independently and within a team environment.

Responsibility Statements

- Perform end-to-end Order-to-Cash (OTC) activities in accordance with established procedures and service level agreements.
- Utilize SAP for processing, tracking, and managing OTC transactions and related accounting activities.
- Prepare and maintain operational and financial reports using MS Excel and other reporting tools.
- Analyze transactional data and provide accurate reporting and insights to stakeholders.
- Ensure compliance with accounting principles, organizational policies, and process requirements.
- Address customer, stakeholder, and supervisor queries efficiently and professionally.
- Support process improvement, innovation, and transformation initiatives to enhance operational effectiveness.
- Monitor and adhere to SLAs, ensuring timely completion of assigned tasks and deliverables.
- Manage escalations effectively and provide appropriate resolutions within defined timelines.
- Collaborate with team members and support peer training and knowledge-sharing initiatives when required.
- Demonstrate flexibility to work across shift timings based on business requirements.
- Contribute to continuous learning and quickly adapt to changing processes, systems, and business needs.
- Maintain high levels of accuracy, productivity, and customer service in all assigned activities.
- Perform other duties as assigned.
- Comply with all company policies, standards, and operational guidelines.

Qualifications

- 2 to 3 years of hands-on experience in the Order-to-Cash (OTC) domain.
- Mandatory experience working with SAP.
- Strong analytical, problem-solving, and reporting skills.
- Good verbal and written communication skills.
- Proficiency in MS Excel and report preparation.
- Flexibility to work in shift-based environments.
- Experience in Process Improvement, Innovation, or Transformation initiatives.
- Good understanding of accounting principles and finance processes.
- Ability to work independently and collaboratively within a team.
- Experience in training and assisting peers will be an added advantage.
- Strong escalation management and stakeholder management skills.
- Good understanding of SLA-driven environments.
- Quick learner with the ability to adapt to changing business requirements.