About this role
The Customer Care Service Representative FT Cabina will join Chubb Seguros Mexico's Call Center team in Monterrey, reporting to the Customer Care Service Supervisor. The role focuses on delivering outstanding service to policyholders, accurately capturing claim information, and ensuring timely, high‑quality support throughout the claims process.
- High school diploma; college degree or related coursework preferred.
- Minimum 1‑2 years of experience in a call‑center or customer service environment, preferably insurance.
- Excellent verbal and written communication skills in Spanish; English proficiency is a plus.
- Strong problem‑solving ability with a logical, organized approach.
- Detail‑oriented with a solid focus on following processes and instructions.
- Demonstrated adaptability to changing situations and priorities.
- Commitment to continuous learning and professional development.
- Proficiency with standard office software and call‑center systems.
- Ability to work effectively in a team and uphold Chubb’s core values.
- Customer‑focused mindset with a drive to exceed expectations.